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SUPPORT ANALYST (Tivia TI)

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Professional to provide first-level support, triage, priority classification, and request routing within the Support area. Key Highlights: 1. Perform first-level engineering support 2. Classify incident priorities and SLAs 3. Route requests to the responsible technical team An Information Technology services company is seeking a Support Analyst in Recife. Tivia TI is a company specialized in information technology services. Focused on innovative solutions, the company aims to meet its clients' IT sector needs. **Responsibilities:** Provide first-level engineering support. Perform triage of incidents received by the Support area. Classify incident priorities and SLAs. Route each request to the responsible technical team. Previous experience as a Help Desk Analyst, Customer Service Analyst, Technical Support Specialist, or Support Consultant may indicate alignment with some of the activities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Please submit your salary expectation * Benefits: To be discussed **Additional Information:** * Contract: Permanent \- On-site * Duration: Full-time * Working hours: To be discussed

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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