Description
Job Summary:
Professional to provide first-level support, triage, priority classification, and request routing within the Support area.
Key Highlights:
1. Perform first-level engineering support
2. Classify incident priorities and SLAs
3. Route requests to the responsible technical team
An Information Technology services company is seeking a Support Analyst in Recife.
Tivia TI is a company specialized in information technology services. Focused on innovative solutions, the company aims to meet its clients' IT sector needs.
**Responsibilities:**
Provide first-level engineering support. Perform triage of incidents received by the Support area. Classify incident priorities and SLAs. Route each request to the responsible technical team.
Previous experience as a Help Desk Analyst, Customer Service Analyst, Technical Support Specialist, or Support Consultant may indicate alignment with some of the activities of this position.
Bachelor's degree required. Relevant experience required.
**Compensation and Benefits:**
* Salary: Please submit your salary expectation
* Benefits: To be discussed
**Additional Information:**
* Contract: Permanent \- On-site
* Duration: Full-time
* Working hours: To be discussed