Customer Success Executive

Description

Job Summary: We are seeking a Customer Success Executive to manage the customer portfolio, monitor customer health, identify expansion opportunities, and prevent churn. Key Highlights: 1. Manage and retain the Senior customer base portfolio 2. Prevent churn through proactive actions and crisis management 3. GPTW-certified company focused on growth, learning, and diversity Because the challenge of developing the best solutions to accelerate the business of thousands of companies is also what motivates us to transform our ideas into results—creating exceptional experiences for our people and evolving the tech ecosystem. A GPTW-certified company that takes pride in its people and strives to provide growth journeys, learning opportunities, and appreciation for diversity of people and perspectives. Because it’s more than just a job—it’s a role at Senior. **ABOUT THE CHALLENGE:** We are looking for a Customer Success Executive. **KEY RESPONSIBILITIES:** * Manage and retain the Senior customer base portfolio * Monitor customer health and engagement metrics * Identify expansion opportunities through upsell and cross\-sell * Conduct periodic review meetings and QBRs * Prevent churn through proactive actions and crisis management * Develop commercial proposals for the installed base **WHAT WE EXPECT FROM YOU:** * Proven experience in Customer Success; * Portfolio management for mid-to-large-size customers; * Technical knowledge of sales funnels and CRM systems; * Commercial negotiation techniques; * Completed undergraduate degree in Business Administration, Marketing, Commercial Management, or related fields. **WHAT COULD ENHANCE YOUR APPLICATION:** * Familiarity with the Senior Sistemas solution ecosystem. * Customer Success certifications (e.g., CS Academy, RD Station). * Postgraduate degree in related fields. **Our Benefits:** * Health and dental insurance; * Life insurance; * PPLR \- Profit and Results Sharing Program; * Wiipo card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass \- Gym and wellness benefit; * OnHappy \- Travel advantage benefit; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Newborn assistance; * Pet care assistance; * Senior Corporate University; * Career development plan. **Our Senior Way of Being:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique, offering opportunities that embrace diversity of people and thought. This is how we achieve outstanding results—driving customer success through the dedication of incredible people. These details apply specifically to this opportunity, but you can explore all our open positions and learn more about life at Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the largest software developers for business management in the country. With over 35 years of history and operations across Brazil, we drive digital transformation for thousands of companies through technology. We expanded internationally with the acquisition of a company in Colombia, strengthening our presence across Latin America. The quality of our solutions stems from the work of over 3\.600 professionals and a comprehensive portfolio designed for high performance. Guided by our purpose—Empowering People and Accelerating Businesses—we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration—because accelerating the future is part of who we are. Learn more about us at **www.senior.com.br**, or follow our content on social media: