Job Summary: Store Manager responsible for supervising all store operations, leading the sales team, managing optical products and window displays, and ensuring customer satisfaction. Key Highlights: 1. Team leadership and sales management 2. Optical product and window display management 3. Customer service and KPI analysis **Responsibilities and Duties** * Perform store opening and closing procedures; * Conduct daily financial cash closing; * Manage the sales team, including training and ongoing activity supervision; * Manage store products and window displays; * Maintain contact relationships with laboratories and suppliers; * Provide customer service; * Manage, analyze, and monitor pending service orders at the laboratory; * Manage commissioning reports for the team; * Manage, analyze, and monitor store KPIs related to customer service/team performance and revenue; * Monitor the unit's eNPS to implement actions and continuous improvements to customer service/store operations. * Conduct monthly inventories with the administrative team; **Requirements** * Experience in team leadership; store growth targets and retail experience. * Knowledge of optical products (lenses, frames, lens treatments). * Understanding of ophthalmic prescriptions and lens fittings. * Currently pursuing or completed undergraduate degree in Business Administration, Commercial Management, Marketing, or related fields. **Work Location:** * Caruaru \- PE Job Type: Full-time CLT Work Mode: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
