Job Summary: We are seeking a Technical Services Coordinator to lead the technical operations of VRV and Applied systems across the North and Northeast regions, ensuring excellence and standardization. Key Highlights: 1. Lead and develop Technical Leaders and regional teams. 2. Act as the primary regional technical escalation point. 3. Ensure the application of technical standards and procedures. We are Daikin! A Japanese company that values credibility and absolute excellence, with a mission to bring the best in air conditioning technology. We have been operating in Brazil since 2011 and serve our customers and end users through a large team based in our offices in São Paulo\-SP, Rio de Janeiro\-RJ, Recife\-PE, Porto Alegre\-RS, and Brasília\-DF, as well as colleagues from our manufacturing plant located in Manaus\-AM. Our success stems from our commitment to the brand’s fundamental principles—innovation and technology—which guarantee our customers unparalleled reliability, safety, and quality. **Base:** Recife – PE **Work Model:** On-site \| CLT **Coverage Area:** North and Northeast Regions **About the Opportunity** ------------------------ We are looking for a **Technical Services Coordinator** to lead the technical operations in the **North and Northeast Regions**, based in **Recife**. This is a strategic position acting as the liaison between **regional management**, **Technical Leaders**, and the **Technical Services Manager**, responsible for ensuring technical excellence, process standardization, and service quality for **VRV and Applied systems**. The professional will directly manage Technical Leaders, internal teams, and partners, while playing a key role in operational organization and regional technical development. **Responsibilities and Duties** **Main Responsibilities** -------------------------------- ### **Technical Management and Regional Leadership** * Provide technical coordination for **VRV and Applied** operations across the North and Northeast regions. * Lead and develop **Technical Leaders** and regional teams, ensuring technical and operational alignment. * Serve as the primary regional technical escalation point for complex, critical, or recurring cases. * Ensure proper execution of: * Preventive and corrective maintenance * Start\-ups and commissioning * Medium- and high-complexity diagnostics and troubleshooting * Provide technical support to the **Technical Services Manager**, delivering analyses, KPIs, and improvement proposals. ### **Operational and Administrative Management** * Plan and organize regional technical operations, including: * Allocation of technical resources * Workload balancing * Prioritization of service requests and projects * Monitor and analyze operational indicators (KPIs), such as: * FTF (First Time Fix) * TMA (Average Service Time) * Failure recurrence rate * Compliance in Service Order documentation * Ensure correct use of management and activity control tools. * Support cost management, rework reduction, and operational efficiency. ### **Partner Service Management** * Provide technical coordination for services performed by **partner companies** in the region. * Ensure technical alignment, clear scope definition, and adherence to quality standards for outsourced services. * Act as the interface among: * Partners * Internal teams * End customers * Support resolution of technical deviations, non-conformities, and complaints. * Technically validate strategic or critical services performed by third parties. ### **Technical Development and Standardization** * Ensure implementation of company technical standards, procedures, and best practices. * Identify regional technical gaps and propose training plans. * Support implementation of capacity-building programs, mentoring, and development initiatives. * Act as an agent promoting a culture of technical excellence across the region. **Requirements and Qualifications** **What We Seek** ------------------ * Technical or higher education degree in **Refrigeration, Air Conditioning, Electromechanics, or related fields**. * Solid experience with **VRV and Applied (Chiller) systems**. * Previous experience in **technical coordination, team leadership, or operational management**. * Strong knowledge of: * Advanced diagnostics and troubleshooting * Start\-up and commissioning * Reading and interpreting electrical and control diagrams * Maintenance and technical service processes * Valid driver’s license (mandatory) and willingness to travel frequently within the region. * Technical certifications (VRV/Applied/Daikin) are a plus. **Behavioral Profile** ------------------------- * Leadership and ability to develop people. * Systemic vision and strategic thinking. * Clear communication and negotiation skills. * Organization, sense of priority, and decision-making ability. * Ability to operate in environments with high technical and geographical complexity. * Focus on results, quality, and customer satisfaction. **Differentiators** ---------------- * Experience managing regional or distributed operations. * Experience managing outsourced services. * Involvement in standardization and continuous improvement projects. **Additional Information** What do we offer? * Fixed Remuneration (CLT contract) * Benefits: Health and Dental Plans \| Meal Voucher \| Food Allowance \| Life Insurance \| Profit Sharing (PLR) \| Private Pension Plan * Work Tools We are a world-leading Japanese company in residential, commercial, and industrial air conditioning systems. Founded in 1924, we operate in over 160 countries with more than 80,000 employees and over 100 production centers. Having offered our product line in Brazil for over 10 years, since April 2011 we have operated in Brazil with our own team. Our success is rooted in our adherence to the brand’s core principles—innovation and absolute technological excellence—ensuring total reliability, safety, and quality in environmental air conditioning for our customers. We remain committed to our mission of introducing technologies to the world that enhance comfort in people’s daily lives!
João Silva
Indeed · HR
João Silva
Indeed · HR
