Job Summary: We are seeking an empathetic and agile Accounting Support Analyst to serve as the trusted liaison with our clients, working on the front line to resolve accounting-related questions. Key Highlights: 1. Consultative and humanized customer support via chat, WhatsApp, and email 2. Strategic involvement to ensure excellence in processes and customer experience 3. A collaborative environment that values your customer service We are a company leveraging technology to revolutionize healthcare, making the professional world more efficient and delivering real value to the careers of thousands of people. Since 2017, we have developed innovative solutions for physicians and healthcare professionals. Initially, we simplified bureaucracy; today, we accompany the entire professional journey—from inception through retirement. Over 40,000 healthcare professionals use our solutions daily. With a team of over 400 employees across Brazil, our mission is clear: to streamline the daily journey of healthcare professionals and transform how people care for others. We are looking for an **Accounting Support Analyst** who is empathetic, agile, and consultatively minded—to be the trusted link between Amigo Tech and our customers! If you love helping people, communicate clearly, and want to work on the front line resolving questions about accounting routines, document submission, and simple invoices, this role is for you. Here, you won’t just provide support via chat, WhatsApp, and e\-mail—you’ll act as a strategic enabler, ensuring our processes meet excellence standards and that the customer experience remains consistently humanized and precise. We seek someone with completed high school education (preferably pursuing or holding a technical or undergraduate degree in administrative fields), strong routine management skills, impeccable organization, and the ability to multitask without sacrificing agility. Join a collaborative environment where your support helps build the success of hundreds of companies! **Responsibilities and Duties** * Provide courteous, clear, and consultative customer support via chat, WhatsApp, phone, and e\-mail. * Open, classify, and update tickets according to operational workflows. * Perform basic accounting support tasks (e.g., document submission, simple invoices, initial guidance). * Route requests correctly to other departments following defined workflows. * Ensure response quality and speed while respecting established SLAs. * Use and update spreadsheets, CRM, and internal systems. * Identify recurring issues and report them to leadership for process improvement. * Follow support scripts, templates, and playbooks to ensure standardization. * Assist customers with using Amigo Systems. * Contribute to a collaborative, customer-centric environment. **Requirements and Qualifications** * Completed high school education; technical or undergraduate degree in administrative fields is desirable. * Strong verbal and written communication skills. * Organizational skills and familiarity with routines and processes. * Ability to multitask and prioritize effectively. * Prior customer service experience is desirable. **Additional Information** **What You’ll Find Here:** **Medical Plan (SulAmérica):** Taking care of your health is essential—enjoy a robust plan to stay well. **Dental Plan (SulAmérica):** To keep your smile beautiful and healthy. **Meal/Voucher Allowance (Swile):** Your meal and/or food allowance on one convenient, modern card. Because good energy starts with a good meal. **SESC:** A set of services offered by the Commerce Social Service for workers in commerce, goods, services, and tourism sectors (and their dependents). **Childcare Assistance:** Support for those with young children, ensuring greater peace of mind and balance in family routines. **Eyeglass Assistance:** A little boost to help you see better—whether at work or in life. / **Transportation Allowance or Fuel (Swile):** Choose how you commute—by public transport or in your own car. **Open English:** Special discounts to enhance your English or Spanish and communicate globally. **Total Pass:** Greater freedom to care for your body and mind with easy access to partner gyms and studios. **Diversity & Inclusion** Our opportunities are open to all talents, regardless of race, color, age, sexual orientation, gender identity, religion, marital status, disability, family composition, or any other personal characteristic. Here, what matters most is your potential and who you are. The Amigo platform is the definitive combination of technology and services designed to simplify processes and deliver intelligent, comprehensive practice management for healthcare professionals. From scheduling and clinical care to financial control and accounting obligations, we provide everything healthcare professionals need to generate more revenue, productivity, and security. With over 60,000 healthcare professionals using our solutions daily and a team of over 400 employees spread across Brazil, our integrated practice and management platform enables Amigo to streamline the daily journey of healthcare professionals—allowing them to focus on patient care, treatment administration, and career advancement. We offer greater control, time, and freedom for what truly matters: patient care. We believe in the power of technology to transform healthcare—and we’re confident we can make these professionals’ lives even more efficient and meaningful.
João Silva
Indeed · HR
João Silva
Indeed · HR
