Collections Assistant

Description

Job Summary: Professional to handle collection of outstanding amounts, customer negotiation, and payment reconciliation, with a focus on reducing delinquency. Key Highlights: 1. Strategic customer service to reduce delinquency 2. Negotiation of payment methods with customers 3. Management of accounts receivable portfolio and ERP write-offs Description: Main Responsibilities: * Conduct customer service for collections of outstanding amounts, managing the accounts receivable portfolio and strategically acting in this area to reduce delinquency; * Handle inbound customer calls; * Handle customer messages; * Collect outstanding invoices from customers during interactions; * Provide supporting documentation for outstanding invoices; * Negotiate payment methods with customers; * Record received payments in the internal ERP system; * Identify and reconcile bank-received payments; * Provide defense kits to customers wishing to dispute collections; * Request payment settlements from suppliers; Required Qualifications: * Completed high school education or currently pursuing higher education in related fields; * Minimum of 2 years of prior experience in collections activities; * Knowledge of negotiation techniques and effective communication; * Basic Excel proficiency; * Customer service experience is desirable. Desirable Qualifications (advantageous): * Experience with ERP systems or financial management tools; * Basic or intermediate English proficiency; * Experience working in medium- or large-sized companies; * Proactivity and negotiation skills. 2601010046291192416