RELATIONSHIP MANAGER I

Description

Job Summary: You will be responsible for managing and supporting the maintenance product's customer portfolio, with a focus on retention and increasing penetration. Key Highlights: 1. Management of the maintenance product's customer portfolio 2. Focus on implementation, retention, and evolution of functionalities 3. Agility and autonomy in customer relationship management Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. **Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.** Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. You will be responsible for managing and supporting the maintenance management product's customer portfolio, focusing on retention, care, and increasing our penetration among these customers. **Responsibilities** * Responsible for managing the maintenance product's customer portfolio. * Focus on onboarding new customers, retention, and evolution of system functionalities. * Conduct in-person meetings with clients to strengthen relationships, present period results, and engage with key stakeholders and decision-makers. * Prepare daily reports on the customer portfolio, identifying opportunities and threats. * Lead actions related to your customer portfolio, performing follow-ups until delivery completion. * Operate at operational, tactical, and strategic levels alongside departments that directly or indirectly impact the customer. Agility and autonomy are core attributes of a relationship manager. Anticipating risk situations and proposing appropriate solutions for each client is highly valued here. **Mandatory Requirements** * Bachelor's degree in Commercial Management, Administration, or related fields; * Proficiency in Microsoft Office suite; * English proficiency is a plus; * Experience preferably in the fleet segment (payment solutions, tracking companies, risk insurers, fuel distributors, financial institutions, and vehicle leasing companies), serving large accounts; * Strong communication and organizational skills, and high proactivity; * Ability to build strong interpersonal relationships; * Sense of urgency. * Ability to work under pressure and meet targets. * Willingness to travel frequently within Brazil. * Excellent communication and public speaking skills. **Additional Information** We are continuously transforming, and we hope you will help us on this journey. Work location: São Paulo – SP \- Remote Work **Apply now and Vibe with Us!**