Job Summary: We are seeking a generalist HR Business Partner to play a strategic role in the Collections operation, with a focus on people management and leadership development. Key Highlights: 1. Strategic HR Business Partner role in the Collections operation 2. Support for leadership development and people management 3. Focus on organizational climate, employee engagement, and HR metrics #### **About the Role:** We are looking for an HR Business Partner dedicated to the Collections operation, with strong presence in the operational environment and a strategic role in supporting leadership. This position requires a balance between strategic vision and execution, acting as a business partner in people management while ensuring alignment with HR policies and Personnel Department practices. The professional will serve as a reference point for supervisors, coordinators, and managers, supporting leadership development, improvement of organizational climate, and achievement of sustainable results. We seek a generalist profile with solid HR expertise and knowledge of Personnel Department functions, capable of operating proactively, analytically, and closely aligned with operations. #### **Key Responsibilities:** * Serve as a dedicated BP for the Collections operation, maintaining consistent presence in the team’s daily activities; * Support leaders in people management, decision-making, and team development; * Lead and monitor performance management processes, goal setting, and structured feedback; * Directly address topics such as organizational climate, engagement, absenteeism, and turnover, designing action plans; * Support and lead internal mobility and Recruitment & Selection processes (headcount expansion and replacements); * Mediate conflicts and support leadership in applying disciplinary measures when necessary; * Monitor, analyze, and translate HR metrics into operational improvement strategies; * Adapt HR strategies and policies to the reality of Collections, ensuring compliance and effectiveness; * Proactively mitigate labor and behavioral risks in partnership with support areas; * Maintain coordination with the Personnel Department on admissions, terminations, timekeeping, vacations, leaves of absence, and guidance related to labor legislation; * Ensure alignment between management practices and legal compliance; * Facilitate communication among HR, leadership, and operations; * Support leadership development initiatives, succession planning, and strengthening of organizational culture; * Contribute to organizational change processes aligned with corporate strategy. #### **Mandatory Requirements:** * Completed undergraduate degree in Psychology; * Prior experience as an HR Business Partner or in a strategic HR role; * Solid experience working directly with managers and leadership teams; * Comprehensive knowledge of HR subsystems (Recruitment & Selection, Performance Management, Organizational Climate, Training & Development, HR Metrics, Succession Planning); * Knowledge of Personnel Department routines and labor legislation; * Analytical capability to interpret and act upon people-related metrics; * Consulting-oriented profile, with clear communication, collaborative attitude, and strong interpersonal skills; * Business acumen, proactivity, and ability to strategically influence decisions. #### **Desirable Qualifications (Preferred):** * Experience in high-demand operational environments, preferably in collections or contact center operations. #### **Benefits:** * Transportation Allowance; * Meal Allowance; * Health Insurance; * Dental Insurance; * Welhub (formerly Gympass) or TotalPass – discounts at gyms; * Pluxee Cuida e Bem-Estar – psychological, nutritional, and other wellness support services; * Partnerships with SESC, Veneza Water Park, educational institutions, and leisure parks. #### **Work Schedule and Hours:** * Work model: On-site; * Hours: Monday to Friday, 8:00 AM to 6:00 PM; * Availability to work on holidays; * Salary: To be negotiated.
João Silva
Indeed · HR
João Silva
Indeed · HR
