Description
* Make proactive and reactive calls for post\-sales service scheduling and confirmation.
* Provide customers with clear and accurate information about services, deadlines, and procedures.
* Record and update customer and appointment information in the system.
* Handle rescheduling and cancellation requests, seeking effective solutions.
* Maintain a high standard of service, aiming for customer satisfaction and loyalty.
* Follow company\-established scripts and procedures.
* Identify and report issues or opportunities for improvement in scheduling processes.
Job type: Full\-time, CLT permanent position
Benefits:
* Medical assistance
* Dental assistance
* Transportation allowance
Experience:
* Telemarketing (Mandatory)
Work location: On\-site