Housekeeper

Description

Job Summary: Responsible for cleaning and tidying guest rooms, maintaining common areas, organizing housekeeping carts, ensuring equipment functionality, and personalizing the guest experience. Key Highlights: 1. Commitment to Diversity & Inclusion 2. Support for Continuous Growth and Learning 3. Welcoming Culture and Purpose at Work About the Company We are a company that values teamwork, as collaboration enables us to learn and achieve outstanding results. We welcome and value ideas that positively transform our reality. **Our Commitment to Diversity \& Inclusion:** For Accor, Diversity \& Inclusion means welcoming everyone and respecting their differences, prioritizing only qualities and skills when expanding employment and development opportunities. Our ambition is to provide purposeful employment, a welcoming culture, excellent working conditions, and to foster the development of all individuals—including people with disabilities. Please do not hesitate to inform us of any specific needs you may have so we can take them into account. **Why Work for Accor?** We are much more than a global leader. You are welcome just as you are—and you can find a role and a brand that align with your personality. We support your daily growth and learning, ensuring your work brings purpose to your life, so that throughout your journey with us, you can continue exploring Accor’s limitless possibilities. When you join Accor, every chapter of your story is yours to write—and together, we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! Job Description* Clean and tidy guest rooms using appropriate cleaning products and PPE (when required), in compliance with safety standards and POP (Standard Operational Procedures) guidelines. * Clean and maintain common and service areas under your responsibility in perfect condition, according to the schedule prepared by management. * Organize housekeeping carts with all necessary materials for task execution. * Check equipment functionality in guest rooms per work instructions. If repair is needed, immediately notify your direct supervisor or issue a maintenance work order. * Forward lost and/or forgotten guest items to Housekeeping or Management. These items will be logged in the system per established procedures. * Upon identifying guest preferences, share this information with the Front Office team to update the ACDC (Accor Customer Data Card), enabling personalized products and services for each guest and delivering surprising experiences during every stay. * Act as an ambassador for brand values and actively participate in Service Culture engagement initiatives.* Follow management guidance on selective waste collection and consumption of water, energy, and cleaning products to meet environmental objectives. * Perform other related duties as required by department/hotel needs. Qualifications Attention to Detail Discretion Agility Additional Information Medical and Dental Assistance, Meal Voucher, On-site Hotel Meals, Profit-Sharing Program (subject to predefined targets), Life Insurance.