Job Summary: This cloud internship offers the opportunity to assist with support ticket handling, service configuration, and customer guidance, with a focus on continuous development and learning. Key Highlights: 1. First-level cloud technical support assistance 2. Opportunity for professional development and cloud certifications 3. Collaboration within a team passionate about digital transformation **Attention students from Recife and RMR** Contract Type: **Internship** If you are interested in the cloud field, pay attention! **Responsibilities and Duties** **Job Mission:** Assist with first-level cloud support ticket handling, aiming to ensure high-quality and efficient service delivery in accordance with the company's excellence standards, under supervision. **We count on you to:** * Provide first-level cloud technical support through various channels (portal, e\-mail, phone, chat, and WhatsApp); * Assist with cloud service activation and configuration, monitoring solution implementation and execution of technical routines; * Guide customers on using cloud solutions and best practices, supporting initial inquiries regarding cloud environment costs and functionality; * Participate in internal training sessions, technical meetings, and guided studies to develop expertise in the field and obtain certifications related to technologies used by the company; * Help update internal procedures (SOPs) and the knowledge base, contributing improvement suggestions based on daily experience; * Collaborate with the team on routine tasks while maintaining organization, proactivity, and focus on learning. **Requirements and Qualifications** **Required Qualifications:** * Currently enrolled in a Bachelor’s program in Computer Science, Computer Engineering, Systems Analysis and Development, or related fields, with availability to intern for at least one year; * Availability for morning/afternoon internship shifts, from 9:00 AM to 5:00 PM, with a 2-hour lunch break; * Intermediate English proficiency. **Preferred Qualifications:** * Knowledge of Operating Systems (Windows Server, Linux) and Virtualization (nodes, disks, snapshots, images); * Knowledge of account and user administration; * Knowledge of network architecture and information security; * Knowledge of programming languages (Python preferred); * Proactivity; * Strong communication skills. **Additional Information** **Benefits:** * Flexible meal/food allowance; * Life insurance; * Birthday leave (paid day off during the month of your birthday); * Moodar partnership (emotional health support); * Educational and language learning partnerships; * TotalPass partnership (physical well-being); * Eyeglass subsidy; We are a team **passionate about digital transformation**, consistently ranked among the best companies to work for in Brazil! *\#SOMOSGPTW* With over 20 years of operation, we serve as a Cloud Advisor: a consulting firm specialized in cloud services and solutions that drive innovation, productivity, and collaboration to empower public and private organizations. Our primary objective is to transform, simplify, and streamline the daily operations of businesses and individuals through our cloud services and solutions expertise. Here, we believe that *delivering amazing experiences* means transforming people’s everyday lives, and *technology plays a vital role* in this journey. ***Join this incredible team!***
João Silva
Indeed · HR
João Silva
Indeed · HR
