Reception Team Leader

Description

Job Summary: Proactive and solution-oriented professional to manage clinical operations, ensuring service quality and process efficiency. Key Highlights: 1. Operational management of clinics with a focus on efficiency and quality. 2. Leadership and proactive resolution of requests. 3. Ensuring humane patient care and excellence. BASIC REQUIREMENTS FOR THE POSITION **EDUCATION** Completed High School. Preferred: Bachelor's degree or specialization in Health Management, Administration, or related fields. **MINIMUM EXPERIENCE** 3 years **SPECIALIZED COURSES AND/OR SPECIFIC KNOWLEDGE** * Knowledge of health legislation, ANS regulations, and clinical best practices; * Ability to analyze performance indicators and develop action plans; * Health Management; * Standards and Regulations; * Health Technology and Systems; * Quality Indicators; **TECHNICAL COMPETENCIES** * Knowledge of administrative and financial routines in healthcare clinics; * Experience with cash reconciliation, appointment scheduling, and health insurance authorizations; * Process organization and operational control; * Ability to quickly assess situations and prioritize tasks; * Familiarity with clinical management systems (desirable); **BEHAVIORAL COMPETENCIES AND SKILLS** * Execution-oriented, proactive, and solution-driven profile; * Ownership mindset and accountability for outcomes; * Clear, objective, and empathetic communication; * Ability to work under pressure and handle multiple tasks; * Ethical, organized, and process-oriented attitude; * Leadership skills; * Time management and organization; * Flexibility and adaptability; * Immediately, practically, and effectively assume operational responsibilities of the clinic; * Proactively prevent bottlenecks, rework, and interruptions in patient flow; * Ensure alignment among reception, coordination, and clinical staff; * Monitor overall unit operations, identify risks, and propose agile solutions; * Daily cash reconciliation \- accurate recording of consultations, health insurance claims, and private payments. Ensure organized, validated, and reported daily closing; * Immediately correct identified inconsistencies; * Organize, track, and ensure timely release of medical authorization forms with skill and proactivity; * Guarantee that authorization form processes follow the correct workflow and established deadlines; * Monitor medical appointment schedules daily; * Identify failures, inappropriate scheduling, missing authorizations, or risks of claim denial; * Collaborate with reception and coordination to implement necessary adjustments; * Ensure efficient use of appointment scheduling, reducing idle time and financial losses; * Serve as the operational reference for the team; * Firmly, respectfully, and objectively enforce task execution, deadlines, and alignment; * Make decisions within the scope of the position without constant supervision; * Clearly and proactively communicate risks, deviations, and needs to management; * Monitor clinical unit operations to ensure achievement of goals and quality standards; * Monitor patient flow, optimizing appointment scheduling and resource utilization; * Conduct training and promote continuous team development; * Ensure a collaborative and efficient work environment; * Guarantee humane and excellent patient care; Mediate requests and provide support to patients, caregivers, and physicians