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Senior Process and Metrics Analyst

Indeed
Full-time
Onsite
No experience limit
No degree limit
Av. Cruz Cabugá, 8 - Santo Amaro, Recife - PE, 50040-000, Brazil
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Description

Job Summary: We are seeking professionals passionate about data and performance analysis to contribute to the evolution of metrics and processes, transforming information into strategic insights and supporting decision-making. Key Highlights: 1. Working autonomously with a focus on strategic insights 2. Predictive and diagnostic analysis for corrective actions 3. People development and a results-oriented culture We are looking for professionals passionate about data and performance analysis who possess analytical thinking, systemic vision, and the drive to directly contribute to the evolution of our metrics and processes! If you enjoy working autonomously, transforming information into strategic insights, proposing continuous improvements, and supporting leadership in decision-making, this role is for you! **\#JoinGRT** **Responsibilities and Duties** **What You’ll Do Daily:** * Consolidate and analyze performance indicators (KPIs), ensuring timely updates, data integrity, and reporting support for leadership; * Conduct predictive and diagnostic analyses, propose corrective actions, and monitor execution alongside managers; * Respond to service requests via Movidesk, monitor SLAs, and ensure user satisfaction; * Identify process improvement opportunities and automate workflows to increase efficiency and reduce errors; * Support people development by monitoring sprints, training sessions, and promoting a culture of accountability and results. **Requirements and Qualifications** **To excel in this role, you need:** * Currently pursuing or completed undergraduate degree in Administration, Production Engineering, or related fields; * Prior experience in metrics analysis, process management, or business intelligence; * Advanced proficiency in Excel and Power BI; * Experience consolidating and analyzing KPIs or OKRs; **Nice-to-have qualifications:** * Knowledge of Power Automate and Power Apps; * Intermediate English proficiency; **Attitudes and behaviors that make all the difference:** **Proactivity** and a sense of urgency to turn challenges into achievements! **Accountability** and **results orientation**, treating every deliverable as part of your impact. **Analytical thinking** and systemic vision to look beyond numbers and generate strategic solutions. **Clear communication**, with active listening to build connections and inspire decisions. **Additional Information** **\#WeArePeople** — we support and value our employees! Here are some benefits we offer our **\#BernLovers**: Salary range: R$3,000.00; Prefer grocery shopping or restaurant delivery? You’ll receive the **Swile Benefits Card**, giving you access to both **Meal and Food Allowance**; OK, but what about health care? We offer a **Health Plan** (extendable to legal dependents), **Dental Plan**, and **Life Insurance**; Fitness life? Leave it to **Wellhub (formerly Gympass)** — this benefit provides discounts at gyms and other partner networks for physical activity, mindfulness, therapy, nutrition, and sleep quality, starting at R$35.90/month. Ψ Mental health matters here too! We also provide access to the **Moodar** platform — an exclusive program offering online psychotherapy plans tailored to your needs, so you get support whenever required. And your birthday won’t go unnoticed! You’ll receive a **Day Off** to enjoy however you like — whether resting, celebrating, or relaxing your way. More flexibility for you! When you need to visit the office, count on **Swile Mobility** to simplify your commute — works with public transportation and ride-hailing apps (Uber, 99, etc.); **Working from home?** We offer a **Remote Work Allowance** to help cover remote work expenses, ensuring greater comfort and daily support; Want to grow with us? We offer training programs and a career model that recognizes ownership and results; Our office is an innovation and collaboration hub! Here, you’ll find a space designed for co-creation, where ideas flow freely and meaningful connections happen. Our spaces also include a **Corporate Mini-Market**, offering snacks at special prices, thoughtfully selected for our team; **Hybrid Work Model** (Monday to Friday) — balance between work and personal life! Location: Recife-PE Easy access and an environment prepared to welcome you whenever needed! Awesome, right?! **\#JoinBern** Bernhoeft was founded over 30 years ago with a simple purpose: **simplify, create value, and do things differently**. We began as a tax consulting firm and evolved alongside the market, expanding our solutions and growing with the people who shape our story. Today, we are a national reference in services connecting companies, technology, and people — always with lightness, closeness, and a results focus. ### **So where does GRT fit in?** **Third-Party Management** is one of Bernhoeft’s fastest-growing and most innovative areas. We ensure that the relationship between our clients and their suppliers is **secure, transparent, and efficient**. Here, we manage everything involving: * Supplier qualification and management * Document analysis and validation * Mitigation of labor and operational risks * Access controls and mobilization * Compliance and governance * Consultative client support * Use of technology and automation to scale and secure processes We are the bridge between people, processes, and decisions — transforming third-party management into a strategic advantage for businesses.

Source:  indeed View original post
João Silva
Indeed · HR

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Indeed
João Silva
Indeed · HR

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