ADMINISTRATIVE ANALYST - ASSESSMENT

Description

Job Summary: The Administrative Analyst is responsible for organizing, monitoring, and providing administrative and operational support for activities related to the patient assessment/acquisition process. Key Highlights: 1. Administrative and operational support in patient assessment/acquisition 2. Scheduling of visits and logistics coordination for appointments 3. Assistance in collecting patient biographies and guiding family members The Administrative Analyst is responsible for organizing, monitoring, and providing administrative and operational support for activities related to the patient assessment/acquisition process. **Responsibilities and Duties** * Receive contacts (by phone or in person) and provide guidance to patients/family members regarding the assessment/acquisition process; * Organize the visit schedule and assist with logistics for appointments of individuals interested in learning about the service; * Receive and accompany family members and patients interested in learning about the service/physical facilities (scheduled in advance or not); * Register and keep information updated in RD Station (or another active system), as needed, regarding: patients, healthcare institutions, health insurance providers, and responsible family members; * Support the organization and submission of information about active patients for daily area meetings (assessment funnel); * Request necessary documents for assessment/acquisition via e\-mail and attach the said documents and contacts to the system according to stages (assessment, pre\-implantation, or implantation); * Assist in collecting patient biographies during assessment; * Provide additional guidance to family members regarding the assessment/acquisition and pre\-admission processes; * Conduct pre\-admission checklist (internal processes): verify, organize, and attach various documents to RD Station (reports, prescriptions, progress notes, patient personal documents, and data of the person responsible for hospitalization); * Periodically complete various internal process control spreadsheets and support the development of departmental indicators (e.g., NPS; biography tracking; tracking of requested transfers; tracking of external phone contacts related to assessment/acquisition; tracking of visits to Florence; tracking of hospitalized patients; etc.) **Requirements and Qualifications** * Bachelor’s degree in Administration, Secretarial Studies, Logistics, or related fields; * Intermediate Excel proficiency; * Preferred: Experience in inpatient departments of health insurance plans, interaction with health insurance providers, and ease working with patient acquisition and transfer processes, as well as contact with Hospital Social Services and bed management units. **Additional Information** * Health and Dental Insurance; * Technical and behavioral training specific to the role; * Community Library; * Benefits Club offering discounts on purchases with commercial partners; * Exclusive, climate-controlled rest area available during work hours; * Balanced meals prepared by the kitchen team; * Caregiver Lounge offering fruits, snacks, and coffee; * Wellhub (Gympass); * Well-being: Targeted initiatives promoting integration and physical/emotional health, such as programs; * Recognition Program "Caregiver Passport". Florence is a transitional hospital dedicated to caring for patients transferred from general hospitals who have a confirmed diagnosis yet still require a high intensity of care. We serve patients requiring intensive rehabilitation and end-of-life palliative care. It represents a milestone in humanized treatment, with facilities designed to create a more personal and welcoming atmosphere, enabling greater interaction between patients and their families. Therefore, when choosing between specialized care or compassionate attention, choose both: choose Clínica Florence. **Clínica Florence. More Care, More Life.**