Maitre

Description

Job Summary: A professional responsible for planning, coordinating, and supervising restaurant operations to ensure service excellence and customer satisfaction. Key Highlights: 1. Team leadership and talent development in hospitality. 2. Customer service focus and satisfaction. 3. Restaurant and event operational management. Company Description We are Accor. We are the global leaders in Enhanced Hospitality. We are over 230\.000 hospitality specialists placing people at the heart of everything we do, creating new connections and emotions for our guests, nurturing a genuine passion for service and achievements beyond boundaries. Everything we do comes from the heart—which is why we are the world’s largest experts in the art of welcoming, connecting, and serving. We are much more than accommodation and hotels. Our promise is to exceed all expectations by promoting inclusion, care, and impeccable service. We stay attuned to the world and to what people seek. Leveraging the strength of our teams and our robust holistic ecosystem of brands and solutions, we are paving new paths to shape tomorrow’s hospitality and inspire new ways of experiencing the world. \#Be Limitless Do what you love, care for the world, challenge the status quo. By joining Accor, every chapter of your story is yours to write—and together, we can imagine tomorrow’s hospitality. We welcome you as you are, and you’ll find a role and a brand that align with your personality. We support your daily growth and learning, ensuring your work brings purpose to your life. Job Description* Daily communicate the hotel’s overall situation (occupancy, key guests, events, etc.) to the team through briefings and meetings. * Plan, manage, and coordinate restaurant activities—defining work guidelines and routines, guiding staff, prioritizing/distributing tasks, and resolving relevant operational issues. * Supervise front desk operations or personally greet guests upon arrival at the Point of Sale, providing information and escorting them to their tables. * Supervise service across all Points of Sale, supporting teams and anticipating their needs. * Greet guests warmly, make eye contact, and address them by name. * Promote menu items according to each guest’s profile, while encouraging upselling to contribute to the hotel’s profitability. * Manage reservations and table arrangements according to service orders. * Know and identify the hotel’s key guests, ensuring their needs are met. * Attend to guests, listening to suggestions, feedback, complaints, and taking appropriate action. * Promote wine and restaurant dishes according to each guest’s profile. * Coordinate food and beverage service for events. * Ensure implementation of “Self-Control” processes and procedures within the area; * Ensure full compliance with food safety best practices; * Ensure adequate supply of materials and equipment required for service delivery; * Lead the team under responsibility—selecting, training, evaluating performance, and enhancing Heartists’ engagement levels. * Prepare work schedules and vacation plans, as well as define time and service quality standards. * Mediate and intervene in critical/atypical situations involving guests and Heartists; report shift-related incidents, anomalies, and issues to the immediate supervisor. * Coordinate inventories of china, glassware, cutlery, and table linens, guiding teams to minimize breakage and proposing necessary corrective actions. * Ensure guest satisfaction (RPS), implementing continuous improvement actions based on guest experiences. * Ensure achievement of targets stipulated in the management contract; * Substitute for the immediate supervisor during their absence. * Maintain communication with other departments to resolve various matters related to the area. * Execute off-site catering services under the brand’s responsibility. * Report any situation deemed dangerous or suspicious within the hotel to superiors. * Ensure application of operational standards and sustainability guidelines per corporate directives, while promoting environmental and social awareness among unit Heartists. * Contribute to optimal talent utilization and identification of opportunities for maximum development potential of the F&B team. * Prepare presentations and participate in specific committees. * Reflect Accor values through personal conduct. * Perform other related duties as required by the department. * Know and apply AllSafe practices. * Know and apply Accor’s compliance policy and LGPD principles. Qualifications Collaborative Entrepreneurial Facilitator Positive orientation Team development and empowerment Customer focus Team leadership Proactivity Discretion Assertiveness Flexibility Organization Interpersonal relationships Conflict management Additional Information Salary: Disclosed during the interview Benefits: Medical Plan – Co-payment Dental Plan – Optional On-site Cafeteria Profit Sharing Life Insurance