CUSTOMER SERVICE REPRESENTATIVE - PAULISTA

Description

Job Summary: We are seeking a communicative and proactive customer service representative to assist customers by providing information, clarifying doubts, and resolving issues with empathy. Key Highlights: 1. In-person, phone, or email support 2. Recording of complaints, suggestions, and compliments 3. Efficient and courteous resolution of problems and conflicts **Job Description:** ---------------------- We are looking for a customer service representative to join our team. If you are communicative, proactive, enjoy interacting with people, and possess empathy to handle diverse situations, this position is for you! The Customer Service Representative is responsible for assisting customers by providing information, clarifying doubts, and resolving issues. Responsibilities: \- Assist customers in person, by phone, or via e\-mail, providing accurate and courteous information about products and services; \- Record customer complaints, suggestions, and compliments; \- Maintain positive customer relationships; \- Resolve problems and conflicts efficiently and courteously; \- Participate in training programs to improve customer service skills; \- Follow company policies and procedures to ensure service safety and quality; \- Maintain a clean and organized workplace. **Mandatory Requirements:** ------------------------------ * Completed high school education **Preferred Requirements:** -------------------------- * Prior experience in customer service is desirable * Strong communication and interpersonal skills * Availability to work flexible hours, including weekends * Proficiency with computer systems and typing. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $1,621\.00 **Benefits:** --------------- Meal allowance Dental plan Health insurance Transportation allowance SESC partnership Education institution agreements **Work Location:** ---------------------- CENTRO, PAULISTA **Working Hours:** ------------------------ 9 AM TO 6 PM