Backup Customer Service Representative

Description

Job Summary: A Customer Service Representative is responsible for providing customer service by delivering information, clarifying questions, and resolving issues—requiring strong communication skills, proactivity, and empathy. Key Highlights: 1. In-person, telephone, and email customer service 2. Registration of complaints, suggestions, and compliments 3. Efficient and courteous resolution of problems and conflicts **Job Description:** ---------------------- The Customer Service Representative role involves providing customer service by delivering information, clarifying questions, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy to handle diverse situations. Serve customers in person, by telephone, or via e\-mail, providing information about products and services; register customer complaints, suggestions, and compliments; resolve problems and conflicts efficiently and courteously; participate in training sessions to improve customer service; follow company policies and procedures to ensure service safety and quality; maintain a clean and organized workplace. **Essential Requirements:** ------------------------------ * Completed high school education * Minimum age of 18 years * Willingness to travel **Employment Type:** -------------------------- CLT **PwD:** -------- PwD **Salary:** ------------ $1,621\.00 **Benefits:** --------------- VA \- R$ 435,60 Dental plan Shared-cost health plan **Work Location:** ---------------------- Caruaru **Working Hours:** ------------------------ 08h \- 18h