Senior Quality Analyst

Description

Job Summary: Strategically manage organizational quality, responsible for planning, executing, and monitoring internal audits and performance indicators. Key Highlights: 1. Strategic quality management and internal audits 2. Development and analysis of KPIs for continuous improvement 3. Strengthening of internal controls and corporate governance Strategically manage organizational quality, being responsible for planning, executing, and monitoring internal audits, as well as developing, analyzing, and monitoring process performance indicators, supporting decision-making, continuous improvement, and strengthening internal controls and corporate governance. **Key Responsibilities:** Plan, conduct, and report on internal process, operational, and administrative audits. * Develop and implement the annual internal audit plan based on risk analysis. * Develop, monitor, and analyze process performance indicators (KPIs). * Evaluate process effectiveness, efficiency, and compliance based on data and indicators. * Design indicator dashboards, management reports, and critical analyses to support management. * Identify non-conformities, performance deviations, operational risks, and opportunities for improvement. * Prepare technical audit reports with evidence, indicators, conclusions, and recommendations. * Monitor and validate corrective and preventive action plans, assessing their impact on indicators. * Support standardization, mapping, and redesign of processes, focusing on performance and control. * Contribute to strengthening a culture of indicators, internal controls, and continuous improvement. * Support senior management with quantitative analyses, key indicators, and strategic reports. **Technical Requirements (Mandatory)** * Bachelor's degree in Business Administration, Engineering, Quality Management, or related fields. * Solid experience as a Senior Quality Analyst and/or Internal Auditor. * Proven experience in internal auditing. * Practical experience in developing, monitoring, and analyzing process indicators (KPIs). * Ability to transform data and indicators into critical analyses and managerial recommendations. * Knowledge of process mapping and improvement (BPM). * Advanced Excel (indicators, analyses, controls, dashboards). * Willingness to travel frequently within Brazil, as required by audits and departmental activities. **Desirable Knowledge** * ISO 9001, ISO 19011, or related standards. * Continuous improvement methodologies (PDCA, GUT, 5W2H, Kaizen, etc.). * Indicator-based management methodologies (KPIs, OKRs, SLA, goals and performance). * Tools for indicator analysis and monitoring. * Corporate governance, internal controls, and compliance. Minimum Education Level: Bachelor's Degree