JUNIOR CUSTOMER SUCCESS ANALYST

Description

Job Summary: The Customer Success Analyst at SIEG RECIFE ensures customer success and satisfaction, prevents churn, and builds long-term relationships. Key Highlights: 1. Focus on ensuring customer success and value 2. Building long-term relationships 3. Churn prevention and retention promotion **Have you ever considered joining one of the best companies to work for in Brazil?** **Which company? SIEG Solutions! And the open position is for Customer Success Analyst.** **Location:** SIEG RECIFE **Focus:** Ensure customers achieve success and value from the service, promoting satisfaction and loyalty. **Your responsibilities include:** * Guiding customers through onboarding; * Proactively monitoring their product usage; * Building long-term relationships; * Preventing churn and promoting retention; * Conducting training and support; * Collecting and relaying feedback; * Measuring customer success metrics, such as NPS and churn. **Important mandatory requirements:** * Currently pursuing or having completed a bachelor's degree; * Skills in training and customer service; * Intermediate Excel proficiency; * Confident and effective communication; * Innovation \- Continuously seeking new customers across all regions of Brazil; * Prior experience in Customer Success (Onboarding or Ongoing). **Preferred qualifications:** * Certifications or courses in Customer Success; * Prior experience with Tech/Mid\-Touch support models; * Experience working in Technology or Accounting companies. **Don’t forget these details:** **Working hours:** 40 hours per week **Work schedule:** Monday to Friday, from 8:00 AM to 5:00 PM **Work mode:** On-site **Interactive stages:** * Online group chat; * In-person group dynamics; * Online simulation \- Technical analysis; * Individual interview (in-person). **Benefits for the \#TIMESIEG:** + Health and dental insurance \- 100% covered (Bradesco); + Totalpass \- We encourage health and wellness for everyone; + Meal allowance \- R$938.00 per month (provided via Ifood card); + Transportation allowance \- Provided via Ifood card; + Childcare assistance \- For monthly childcare or school expenses; + Career development path \- We encourage professional growth because we want to see you grow alongside us. **So? Are you ready to take off on a journey full of success with all your talent? Then don’t wait — click “I Want to Register” and JOIN SIEG!**