SENAI/PE Code 673 Telecustomer Service Operator

Description

Job Summary: The Telecustomer Service Operator handles users of products and services via telephone support, provides information, offers services, performs customer retention and recovery, conducts surveys, and focuses on vocal quality and persuasion. Key Highlights: 1. Active and responsive user support 2. Work with vocal quality, persuasion, and empathy 3. Development in a collaborative and dynamic environment Description: SENAI/PE CODE 673 TELECUSTOMER SERVICE OPERATOR Before applying, carefully read the information available in the SENAI Selection Process Rules (click here) * APPLICATION PERIOD: December 24–30, 2025 Position: OPERATOR I Vacancy Code: 673 Work Location: Recife/PE Opportunity Details: * Number of vacancies: 1 (immediate hiring, INDEFINITE term). * Working hours: 1:10 PM to 7:00 PM * Talent Pool: Valid for 6 months, extendable by an additional 6 months at the institution's discretion. During the talent pool validity period, candidates may be called for positions in other units within the same region, with possible changes to benefits, schedules, or workload as needed. * Main responsibilities: Provide telephone support to users of products and/or services, following active and/or responsive telecustomer service scripts and guidelines. Deliver, by phone, information about the Institution’s products and services. Offer products and services via telephone support. Perform retention and recovery of users of products and/or services. Conduct real-time surveys by phone (e.g., customer satisfaction regarding services provided and post-contact follow-up). Generate reports on conducted interactions. Request preventive and corrective maintenance for equipment and telephone lines. Register and update customer records via phone and email (e-mail). Focus on vocal quality, demonstrating clear diction, expressive ability, and oral and written comprehension. Demonstrate persuasive ability, self-control, and empathy. Provide excellent service to both internal and external customers What We Expect From You? Desired Profile: * Required knowledge: Computer literacy, including use of customer service software and call management systems; Good diction and oral/written communication skills; Knowledge of sales and negotiation techniques; Familiarity with the company’s products or services; Problem-solving and customer service skills; Knowledge of customer loyalty techniques; Process control and quality skills. * Preferred: Experience in telesales. * Flexibility and availability: Required for travel. What We Offer: * Remuneration: R$ 1.518,00 * Benefits: Medical and dental assistance; Meal allowance or food voucher; Day Off; Childcare allowance; Corporate University; Private pension plan; Career development plan. Selection Process: Eliminatory Stages * All communication will occur exclusively via e-mail. Please monitor your inbox closely to avoid missing deadlines! Stage 1: Application Stage 2: Objective Assessment * Candidates scoring 7.0 (seven) or higher on the objective assessment will be considered approved. However, only the top 10 candidates—and those tied for 10th place—with the highest scores will advance to the next stage. * SYLLABUS: Portuguese language, logical/mathematical reasoning, computer literacy, and basic concepts of customer service and sales techniques. Stage 3: Curriculum Analysis \- At the time of application, candidates must complete a form providing academic background, professional experience, and other mandatory requirements for subsequent curriculum analysis. ATTENTION \- Only information submitted via the online form will be considered. Fill it out carefully, as edits will not be permitted after submission. Stage 4 \- Behavioral Interview. Stage 5 \- Technical Interview. * During the selection process, the Institution reserves the right to adjust the interview order based on optimal time and resource utilization. Stage 6 \- Finalization and Result Announcement. Tie-breaking Criteria (in case of ties): Candidates with Disabilities (PCD); Higher score in the manager interview; Longer work experience in the field; Better performance across selection process stages. Why Work With Us? We believe in building and strengthening industry in Pernambuco, working toward advancing basic and vocational education, promoting worker health, and driving innovation and technological progress. Here, you’ll be welcomed into a collaborative, dynamic environment that supports your professional growth. We also value inclusion and diversity; therefore, all our positions are open to people with disabilities (PCD) and individuals rehabilitated by the National Social Security Institute (INSS). Want to join our team? Apply now and take the next step in your career. These are the contact details provided. Use them only to ask questions about this vacancy. Contact us via e-mail: Questions about the platform: Desired Requirements: * Mandatory academic qualification: Completed High School * Mandatory experience: 6 months in this role or similar. 2512260202491936647