Collections Planning Analyst

Description

Job Summary: The professional will analyze, plan, and develop collection strategies, monitor KPIs, and suggest operational improvements, working on continuous improvement projects and process transformation. Key Highlights: 1. Strategic involvement in operational and digital planning 2. Focus on resource and productivity optimization 3. Opportunity to influence scenarios using data and analytics #### **About the Role:** * Analyze, plan, and develop collection strategies, monitor KPIs, and suggest operational improvements. #### **Main Responsibilities:** * Solid experience in Operational Planning, Digital Planning, Control Desk, or related areas. * Experience in forecasting, capacity sizing, and capacity planning. * Advanced knowledge of operational metrics and performance analysis. * Experience building and interpreting management dashboards and reports. * Proficiency in Excel and Power BI. * Ability to identify opportunities for resource, productivity, and cost optimization. * Experience conducting strategic analyses to support decision-making. * Experience presenting to management and executive leadership. * Knowledge of telephony tools and WFM is considered a plus. * Involvement in continuous improvement and process transformation projects. ### **Behavioral Competencies** * Analytical and investigative profile. * Strategic business vision. * Clear and concise communication. * Ability to influence and challenge scenarios with data. * Proactivity and autonomy. * Ability to operate effectively in dynamic environments with multiple priorities. * Ease in building relationships across departments and hierarchical levels. * Critical thinking and results orientation. #### **Mandatory Requirements:** * 2–3 years of experience in strategic planning within the collections sector or related areas. * Advanced Excel, Business Intelligence (BI) tools, and KPI management. * Completed undergraduate degree in Administration, Engineering, Statistics, or related fields. #### **Desirable Requirements (Preferred):** * Advanced knowledge of Excel and other data analysis tools. * Strong communication and teamwork skills. #### **Benefits:** * Transportation Allowance * Pluxee (Meal Benefit) R$20.00/day * Health Insurance * Dental Insurance — 100% covered * Welhub (Gym partnerships, formerly Gympass) * Pluxee Cuida e Bem Estar — psychological, nutritional, and other wellness services * Partnerships with: Sesc, educational institutions, and leisure parks. #### **Work Schedule and Hours:** * Standard business hours (with possible variations as needed)