Job Summary: Work integrally across the pillars of Product, Customer Experience (CX), and Market Insights, leveraging data to guide decisions, drive innovation, and enhance the customer journey. Key Highlights: 1. Integrated operations across Product, CX, and Market Insights 2. Focus on data, innovation, and enhancement of the customer journey 3. Use of agile methodologies and analytical tools Work integrally across the pillars of Product, Customer Experience (CX), and Market Insights, utilizing data, insights, and competitive intelligence to guide decisions, drive innovation and portfolio sustainability, enhance the customer journey, and strengthen institutional competitiveness. **Responsibilities and Duties** * Participate in the development and maintenance of the Integrated Dashboard of Key Performance Indicators (CSAT, NPS, product lifecycle, market share, market roadshows). * Bridge technical, commercial, and operational areas, ensuring decisions are grounded in data and the voice of the customer. * Support the development of continuous improvement plans based on insights derived from research and analysis. * Collaborate on process standardization and documentation (SOPs, technical specifications, methodologies, and reports). * Participate in prototyping and piloting of new products and customer journeys, applying agile methods such as Scrum, Design Sprint, and Design Thinking. * Produce executive reports and results presentations, translating analyses into practical and actionable recommendations. * Handle data collection, processing, and usage ethically, transparently, and responsibly. **Requirements and Qualifications** * Bachelor’s degree in Marketing, Business Administration, Communications, Economics, Statistics, Information Technology, Engineering, or related fields. * Experience in product management, market research, CX, or related areas. * Proficiency in presentation tools such as Canva, Beautiful.ai, PowerPoint, Miro, Bizagi, Advanced Excel, SQL, R, Python, among others. * Knowledge of agile methodologies (Scrum, Kanban, Design Sprint, Design Thinking). * Ability to develop executive reports and presentations. **Additional Information** * Number of vacancies: 01 * Selection process stages: Resume screening, technical challenge, HR interview, and manager interview. (Should any changes to the stages occur, we will notify you in advance.) * For future hiring opportunities, this selection process may be reused throughout 2026, provided suitable candidates are identified. * Should any changes to the selection process stages occur, we will notify you in advance. **BENEFITS:** Caju Card: Benefits for meals and groceries Health Insurance and Life Insurance: Comprehensive care for you Serenamente: 24/7 mental health support including psychotherapy and advisory services (legal, financial, social) TotalPass: Access to gyms and physical activities Birthday Day-Off: Time off to celebrate your special day Childcare Assistance: Support for caring for young children Corporate University: Learning and growth opportunities Annual Leave: Paid leave according to the corporate calendar PPR (Profit Sharing Plan): Recognition for your performance The **Sesi (Industry Social Service)** and the **Senai (National Industrial Training Service)** are part of the **Fiea System**, a national system comprising 27 state federations and led by the National Confederation of Industry (CNI). We are a company that, for decades, has been transforming lives and building success stories! Our units are located in Maceió/AL and Arapiraca/AL, yet the impact of our work transcends borders! Within our team, career opportunities are endless! For instance, you could join Sesi’s occupational safety and health team; work in basic and vocational education at Sesi Senai; contribute to Technology and Innovation; or deliver our solutions to companies. If you value **respect**, **truth**, **transparency**, and **customer dedication**, you’ve come to the right place! We are consistently **driven by results**. To achieve this, we must operate with **agility** and **simplicity**, constantly seeking to **innovate** our **actions**, thereby evolving **together**. Visit our website to learn more about us!