Administrative Analyst

Description

Job Summary: The professional will manage and follow up on customer requests in after-sales, control service records, and assist in process improvement, solving problems and ensuring deadline compliance. Key Highlights: 1. Customer request management and follow-up in after-sales 2. Support for process improvement and indicator analysis 3. Internal department interface for demand resolution **Main Responsibilities:** ?Manage and follow up on customer requests in after-sales (exchanges, returns, warranties, support); ?Control and update service records and customer history; ?Support satisfaction and performance indicator analysis (SLA, response time, NPS, etc.); ?Interface with internal departments (sales, logistics, finance, and technical) to resolve demands; ?Prepare departmental reports; ?Monitor deadlines and ensure service-level agreement compliance; ?Assist in standardizing and improving after-sales processes; ?Support contract, warranty, and documentation management; ?Resolve problems and handle customer incidents. **Requirements:** * Completed or ongoing undergraduate degree in Business Administration, Commercial Management, or related fields * Prior experience with administrative routines * Proficiency in Microsoft Office (especially Excel) * Strong verbal and written communication skills * Organizational skills and ability to handle multiple tasks **Preferred Qualifications:** ?Experience in process improvement; ?Knowledge of management tools; ?Experience with data analysis or dashboards. **Behavioral Competencies:** ?Empathy and active listening; ?Emotional intelligence; ?Proactivity; ?Organization; ?Problem-solving ability. **Minimum Education Level:** Bachelor's Degree