Description
Job Summary:
An IT support professional responsible for ticket handling, application and infrastructure troubleshooting, user guidance, and automation development.
Key Highlights:
1. Ticket handling and application troubleshooting
2. User guidance and documentation of procedures
3. Development of automation scripts (Bash/Python)
**Responsibilities and Duties**
**What awaits you on a daily basis:**
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* Handle support tickets, performing troubleshooting for applications and infrastructure;
* Guide users on system and tool usage, as well as best IT practices;
* Perform basic support activities for operating systems, networks, and corporate applications;
* Document procedures and technical solutions in the ticketing system;
* Identify recurring support tasks;
* Develop automation scripts using Bash or Python.
**Requirements and Qualifications**
#### **We are looking for someone who:**
* Thinks and acts from the customer's perspective. Demonstrates interest and curiosity in learning about customers, their behaviors, and preferences to meet and exceed their expectations;
* Shows a continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity;
* Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests.
**To join our team, the following are essential:**
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* Reside in Recife or its metropolitan area;
* Technical or undergraduate degree in Computer Science, Computer Networks, Information Systems, Computer Science, or related fields — completed or in progress;
* Knowledge of Linux, including installation, permission management, and terminal usage;
* Knowledge of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, and SSH;
* Basic knowledge of Cloud Computing on AWS, Azure, or Google Cloud;
* Conceptual and practical knowledge of Docker for running and basic container management;
* Conceptual and practical knowledge of scripting with Bash or Python for simple automations.
**Nice-to-have:**
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* Knowledge of CI/CD tools such as Jenkins, GitLab CI, or GitHub Actions;
* Basic knowledge of databases such as MySQL and PostgreSQL;
* Knowledge of monitoring tools such as Prometheus and Grafana;
* Basic knowledge of Infrastructure as Code (IaC), using Terraform or Ansible;
* Technology certifications such as AWS Cloud Practitioner, LPI\-1, or similar;
* Interest in automation, DevOps culture, and cloud environments.
**Additional Information**
At **Claro, people are one of our core values.** With this mindset, we continuously invest in the health, well-being, and quality of life of our employees! To ensure you have the best experience during your journey with us, we offer an attractive benefits package. Check it out:
* Flexible working hours;
* Meal and food allowance;
* Medical and dental assistance;
* Support for serious illnesses;
* Assistance for dependents with disabilities;
* Pharmacy benefit;
* Daycare/Babysitter allowance;
* Personal Support Program;
* Claro Running;
* Private pension plan;
* Life insurance;
* Employee Combo;
* Wellhub (Gympass);
* Meu Pet Club;
* Discounts and partnerships;
* Recognition program for years of service;
* And much more!
**At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!**
**Here, we have a large team that makes everything happen!**
It is through the effort and dedication of each of our People that we are today a reference in what we do, united in our purpose: **“Connect to make life more fun and productive.”**
We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as Brazil’s fastest and most stable mobile internet and the most stable Wi\-Fi network, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ).
In Brazil, we operate in over 4\.800 municipalities, serving more than 83 million customers. We have led portability numbers for over 5 years, with 1.2 million lines ported in 2022.
And there’s more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV\+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial** solutions (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, agribusiness, and other connectivity solutions**. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub.
Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future, combining services delivered with social investments in **education and citizenship projects.**
**So, does it match? \#JoinClaro and help us build the future together!
Full-time
Onsite
Caruaru,Pernambuco
