Pharmacy Attendant

Description

Job Summary: Professional responsible for delivering excellent customer service, possessing in-depth knowledge of products and processes, and serving as a technical reference for the team. Key Highlights: 1. Consultative service and solutions for customers 2. Support and training for the customer service team 3. Continuous updates on products and market **Position: Pharmacy Attendant** **Position Summary:** A professional responsible for delivering excellent in-person, telephone, or digital customer service, with comprehensive knowledge of pharmacy products and processes, ensuring agility, empathy, and accuracy in guidance and sales. Acts as a technical and behavioral reference for the customer service team, contributing to team performance and store results. **Key Responsibilities:** * Serve customers in person, by phone, or via digital channels, focusing on resolving inquiries, advising on medications, and recommending appropriate products based on customer needs; * Conduct consultative sales of medications, fragrances, dermocosmetics, and convenience items; * Verify and record medical prescriptions in accordance with current legislation; * Assist in organizing and restocking products at the point of sale; * Stay updated on new product launches and their features; * Provide support and training to newer attendants, sharing best practices; * Collaborate on inventory management, expiry date control, and stock verification; * Maintain cleanliness and organization of the counter and other common store areas; * Monitor performance goals and metrics, striving to exceed targets. **Requirements:** * Completed high school education (technical or higher education in health or customer service fields is preferred); * Minimum 2 years of experience as a pharmacy attendant or in related roles; * Knowledge of medications (prescription, generic, similar, and OTC), fragrances, and personal care products; * Strong communication skills, professional demeanor, and results-oriented mindset; * Familiarity with POS systems and cash register operations is a plus. **Preferred Qualifications:** * Courses in pharmacy, sales, or customer service; * Basic understanding of sanitary regulations and ANVISA guidelines; * Experience in high-volume pharmacies or pharmacy chains. Employment Type: Full-time, Permanent CLT Compensation: R$3.500,00 - R$4.500,00 per month Benefits: * Medical assistance * Commercial partnerships and discounts Work Location: On-site