Information Technology Analyst

Description

Job Summary: A professional to support system development, maintenance, and improvement; user support; and IT environment monitoring, ensuring information security and smooth operational functioning. Key Highlights: 1. Supporting system development and improvement 2. Participating in demand analysis and user support 3. Monitoring technological environment and information security **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break. **Level:** Professional **Employment Type:** Permanent – CLT * Support system development, customization, and improvement; * Contribute to maintaining and ensuring availability of technological resources; * Participate in analyzing demands from all departments regarding implementation or improvement of information systems; * Provide user support for questions about system usage or requests for system improvements; * Address user-submitted tickets to resolve queries, requests, incidents, and system enhancements; * Monitor and manage support for production systems, as well as platform migrations; * Diagnose potential operational irregularities that could interrupt or compromise business operations; * Support administration of all backup routines; * Participate in monitoring the technology environment and support the sustained operation of various technological solutions and applications within our infrastructure; * Participate in monitoring infrastructure and IT equipment across departments and maintain service quality; * Verify information and cybersecurity across all IT environments; * Analyze access release requests for various content; * Maintain network security, including security of equipment, data, operating systems, and servers; **Requirements:** * Bachelor's degree completed in Computer Science, Information Technology, Computer Engineering, or related fields. **Benefits:** ACERCC \- Associação Cultural Esportiva e Recreativa Copérdia e Crediauc, Annual Bonus, Childcare/Babysitting Allowance, Education Allowance, Service Anniversary Bonus, ANBIMA Certifications, Payroll-Deductible Loan, Birthday Day Off, Health Insurance Plan, Dental Insurance Plan, PPR \- Profit Sharing Program, Private Pension Plan, Life Insurance, Uniform, Meal Voucher