**Who we are:** We are Inovadora, one of the leading software companies in healthcare and social assistance in Brazil. We believe in innovation and technology, but we know that only those who work hard and challenge the impossible can truly innovate. Our purpose is to grow together: as a company, as a team, and as individuals. **Your mission will be:** Ensure that Inovadora’s ICT systems and services operate efficiently and securely. **We are looking for someone who will:** * Install and update Inovadora’s systems at client sites—as well as those used internally by our team—analyzing and validating the required infrastructure and specifications for execution. * Verify and validate installations performed by the infrastructure team at client sites, identifying possible errors and addressing them for correction. * Perform maintenance and management of our servers, ensuring full functionality and preventing system and service outages at Inovadora. * Conduct security testing of applications, analyzing risks, identifying flaws and vulnerabilities that could expose company data and information to potential threats, and implementing preventive and corrective actions to ensure security. * Execute routines approved by the development team on clients’ databases. * Configure and run manual and automated scripts on databases according to each client’s database routines. * Configure and monitor databases to perform automated backups, ensuring their integrity. * Restore clients’ databases, guaranteeing their integrity and functionality. * Monitor open support tickets, executing them according to their priority level. * Provide support and guidance, clarifying doubts and/or supplying the necessary requirements for the proper functioning of ICT infrastructure. * Manage and control access to Inovadora’s systems and servers, restricting permissions according to each user’s needs. * Perform preventive maintenance, configuration, and formatting of Inovadora’s hardware, ensuring optimal operation of the company’s technology infrastructure. * Configure remote access via VPN to enable access to our clients’ databases and systems. * Create and update manuals, policies, and best-practice guides to support both our internal team and resellers in meeting client demands. * Train resellers and Inovadora’s internal team on ICT infrastructure topics. * Suggest new technological tools and solutions that optimize and improve service quality, conducting tests in the validation environment. * Implement already-validated new technologies, performing migrations and updates alongside our production systems. * Be available on standby, intervening in emergency situations involving clients and/or when required by the company. **How do you do it?** * Assume responsibilities outlined in the departmental plan. * Understand the business and have a deeper grasp of the interdependencies among involved variables. * Make operational decisions—even those without clear precedents—understanding the impact of your actions on your team and on other teams with which you interact most closely. * Receive prioritized responsibilities and seek guidance and support when needed. * Deliver outputs of varying complexity, balancing simpler, standardized tasks with more complex, adaptive ones. * Deliver consistently high-quality results without necessarily requiring extra effort for execution. **To succeed, you need:** * Experience with PostgreSQL, Linux, Git, Docker; * Experience with Networking, Firewalls, VPN, PHP FPM, Rails; * Experience with Information Security; * Experience with Hardware and Operating System Maintenance; * Experience with Tools: Zabbix, Grafana, Wazuh, Prometheus, VMware, Cloud (AWS, Azure, Optidata); * Logical reasoning and data analysis;