Information Technology Analyst

Description

Job Summary: Professional to support the development, customization, maintenance, and monitoring of systems and IT infrastructure, as well as user support. Key Highlights: 1. Support in system development and improvement 2. Monitoring of technology environment and infrastructure 3. Maintenance of information and cybersecurity **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break. **Level:** Professional **Employment Type:** Permanent – CLT * Support system development, customization, and improvement; * Contribute to the maintenance and availability of technological resources; * Participate in analyses of requirements from all departments regarding the implementation or improvement of information systems; * Provide user support for questions regarding system usage or requests for system improvements; * Respond to user-submitted tickets to resolve queries, requests, incidents, and system enhancements; * Monitor and manage support for operational systems, as well as platform migrations; * Diagnose potential malfunctions that could interrupt or compromise business operations; * Support administration of all backup routines; * Participate in monitoring the technology environment and support the sustainability of various technological solutions and applications deployed across our infrastructure; * Participate in monitoring the operation of infrastructure and IT equipment across departments, maintaining service quality; * Verify information and cybersecurity across all IT environments; * Analyze requests for access authorization to various content; * Maintain network security, including equipment, data, operating systems, and servers; **Requirements:** * Completed undergraduate degree in Computer Science, Information Technology, Computer Engineering, or related fields. **Benefits:** ACERCC \- Associação Cultural Esportiva e Recreativa Copérdia e Crediauc, Annual Bonus, Childcare/Babysitting Assistance, Education Assistance, Longevity Bonus, ANBIMA Certifications, Payroll-Deductible Loan, Birthday Leave, Health Plan, Dental Plan, PPR \- Profit Sharing Program, Private Pension, Life Insurance, Uniform, Meal Voucher