Job Summary: A Level 2/Level 3 technical support professional specializing in networks, IP routing, and backbone infrastructure, responsible for ensuring network availability and quality. Key Highlights: 1. Providing technical support at Levels 2 and 3, with a focus on networks and routing. 2. Opportunity to propose improvements and optimize processes within the area. 3. Participating in the analysis and resolution of complex network issues. Description: * Completed high school education; * Proficiency in Level 2 technical support and in incident, problem, and change management tools and processes; * Knowledge of routing, networking, and servers; logical network configuration; and network problem analysis; * Skills in networking technologies and protocols, and network design. Preferred Qualifications: * Currently pursuing a bachelor's degree; * Skills in server configuration and networking (protocols); * Familiarity with Google tools (Sheets, Docs) and network security; * Technical English. * Embracing the organizational identity of Grupo Brisanet; * Preparing reports, forms, or spreadsheets as requested; * Proposing improvements to routines and processes within the area; * Maintaining area-related performance indicators; * Actively participating in organizational meetings and commitments when requested; * Providing support to employees on matters related to the area; * Analyzing and proposing improvements to operational routines to optimize departmental operations; * Using personal and collective protective equipment when required; * Performing other duties related to the position, as needed by the department and per leadership direction; * Receiving and addressing Level 3 technical support tickets, focusing on logical aspects of backbone infrastructure, IP routing, and network traffic; * Executing periodic compliance processes (e.g., access validation, directory validation, etc.); * Conducting connectivity tests; * Analyzing logical issues in backbone infrastructure and network links, performing tests, and identifying solutions to ensure network availability and quality; * Collaborating with other support levels to ensure network availability and quality; * Performing logical configurations on servers, firewall rules, routers, and other equipment; * Conducting traffic capacity studies and analyses; * Performing network programming and logical configuration; * Actively participating in crisis rooms affecting business operations; * Analyzing network traffic availability and quality; * Executing configurations to ensure network traffic integrity; * Handling mission-critical incidents; * Creating and maintaining up-to-date technical procedures and knowledge base articles; * Establishing standards, policies, and procedures for networks; * Planning, implementing, verifying, and resolving logical network issues of high complexity across various vendors and mobility infrastructures. 2512250202491934721
João Silva
Indeed · HR
João Silva
Indeed · HR
