We are looking for a **Scheduling Assistant** to contact customers to schedule the date and time of the activation agent’s service, as well as to keep the customer database updated for activation tracking. If you are an attentive professional who delights your customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Populate area-specific indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other related duties as needed by the department and leadership direction; * Contact customers to schedule the date and time of the activation agent’s service; * Confirm and collect customer data; * Maintain an updated customer database for activation tracking; * Monitor the activation team’s schedule to optimize customer visits; * Monitor service-level agreements (SLAs), flagging the most critical cases to leadership. **Requirements and Qualifications** * Completed high school education; * Proficiency with Google tools (Sheets, Docs); * Customer service experience. **Preferred qualifications:** * Completed or ongoing undergraduate degree; * Advanced knowledge of Google tools (Sheets, Docs). **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent Assistance for Persons with Disabilities (PCD); * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to digital transformation in Brazil.