Scheduling Assistant / Customer Service Representative

Description

Job Summary: Professional to perform telephone customer service, making various outbound calls and scheduling appointments, with a focus on resolving issues and empathetically supporting customers during critical situations. Key Highlights: 1. Agile and humanized customer support 2. Customer-centric culture and continuous development 3. Work with clear goals and meritocracy Nice to meet you — we are **Tato Assist**. We provide **24/7 Assistance and Vehicle Tracking**, delivering agile and humanized support to our customers during critical situations. Our services range from handling claims and incidents to vehicle breakdowns and towing requests — always focused on resolution and empathetic support. Here, we believe that **excellence in customer service is built through methodology, values, and people**. We use the **phonetic alphabet** as our standard communication protocol, follow well-defined principles, and recognize performance through **meritocracy**. We value the continuous development of our employees and work with **clear, quantitative, and qualitative goals**, encouraging professional growth and internal advancement. If you identify with a **customer-focused culture**, enjoy challenges, and seek consistent results, this opportunity may be right for you! Join our **\#ExponentialEvolution!** **Responsibilities and Duties** * Conduct various outbound telephone contacts (with Associates, third parties, multiple departments, Consultants, and Managers) and handle diverse inbound calls; * Schedule installations, maintenance, and removals of tracking devices; * Confirm execution of scheduled services with installation technicians; * Liaise with the Registration and Support Department to clarify specific situations; * Liaise with Consultants and Managers to clarify specific situations; * Operate various vehicle tracking platforms; * Negotiate service fees with installation technicians; * Support managers in identifying failures, gaps, barriers, and signs of fraud. **Requirements and Qualifications** * Completed high school education; * Solid computer skills; * Experience in telephone customer service; * Easy access to the Estoril neighborhood/BH. **Additional Information** **Employment Contract:** CLT **Working Hours:** 8:00 AM to 6:00 PM, Monday to Friday **Location:** Estoril — Near Av. Barão Homem de Melo :) **Work Modality:** In-person **Daily-life Benefits:** **Caju Card:** R$40 per working day, usable as desired — meals, groceries, food, etc. (only R$1 deducted from payroll); **Transportation Benefit — Your Choice:** * Transportation Voucher (with legal 6% payroll deduction) OR * Fuel Allowance of R$150 or R$300, depending on distance, with no payroll deduction; **UNIMED Health Plan (Unifácil):** Co-payment plan with no monthly fee, subject to the agreement’s terms; **Wellhub (formerly Gympass):** Basic plan fully covered by the company, with optional upgrade at your own cost for the difference only; **Onhappy:** Discounts on domestic and international flights and hotels + R$100 welcome voucher; **Educational Partnerships:** Up to 50% discount on undergraduate degrees, postgraduate programs, and language courses; **Career Development Plan:** Real growth opportunities for those who deliver results and seek advancement; **Birthday Day Off:** One paid day off, redeemable within three months following your birthday; **You Club:** Discounts at supermarkets, pharmacies, cinemas, hotels, and more; **Pet Health Plan:** Exclusive discounts for pet care; **Gamification Program:** Achieved goals convert into points, redeemable monthly for rewards; **SESC Card:** Benefits across leisure, culture, education, and services nationwide. * STRATEGIC PLANNING; * DAILY ROUTINE MANAGEMENT; * TOTAL QUALITY MANAGEMENT; * SYSTEM DEVELOPMENT AND AUTOMATION; * LEGAL CONSULTING AND CIVIL PROCESS MANAGEMENT; * BUDGETARY MANAGEMENT; * ECONOMIC-FINANCIAL PLANNING AND CONSULTING; * OUTSOURCING (SERVICE PROCUREMENT); * SOFTWARE LICENSING; * TRAINING, CAPACITY BUILDING, AND PERSONNEL DEVELOPMENT; * PROJECT AND KPI MANAGEMENT; * BUSINESS PROCESS MANAGEMENT (BPM); * MARKETING PLANNING AND EXECUTION IN ORGANIZATIONS; * RECRUITMENT AND SELECTION; * BRANDING AND BRAND MANAGEMENT;