*One of the world's largest beauty groups, Grupo Boticário is a Brazilian company present in over 40 countries. It owns the brands O Boticário, Eudora, Quem Disse, Berenice?, Vult, O.U.i, Dr. JONES, Tô.que.tô**, TRUSS, and the marketplace Beleza na Web, in addition to distributing licensed products such as Australian Gold, Bio Oil, Nuxe, and Pampers, as well as operating a B2B division. This interaction among diverse brands, assets, platforms, franchise networks, representatives, distributors, retailers, sellers, and suppliers forms Grupo Boticário’s beauty ecosystem, which also delivers digital business management solutions for the Brazilian retail sector through its brands Mooz, Casa Magalhães, and GAVB. The Group employs over 19,000 direct collaborators across more than 4,000 stores in 1,780 Brazilian cities.* *We are seeking an analytical and strategic professional to join our **CEX** team. If you master the science behind customer service and know how to transform raw data into business-impacting decisions, this role is for you! **Responsibilities and Duties** * Lead Capacity Planning, ensuring adherence, forecasting, and seasonality analysis. * Monitor KPIs (TMA, TME, SLA, NPS, CSAT) and conduct quadrant and dispersion analyses. * Ensure data reliability and build strategic visualizations in Tableau/Looker. * Translate operational deviations into financial impacts and recommend actions to stabilize results. **Requirements and Qualifications** * Bachelor’s degree completed; * Experience with SQL (Intermediate/GCP), Advanced Excel/Sheets, and BI tools. * Experience with Continuous Improvement (PDCA, Ishikawa, Root Cause Analysis). * **Reside in Curitiba or São Paulo.** **Preferred Qualifications:** * Knowledge of consumer (CRC Mono) and reseller (CRC Revendedor) metrics. **Additional Information** **OUR BENEFITS** We’ve already mentioned that Grupo Boticário is the **best** and **largest** beauty ecosystem, right? And when it comes to Benefits, we care deeply about our people—which is why we offer a benefits package**\*** designed to support a more balanced and fulfilling life: * Your **Health** is our priority . Medical and dental plans . Medication allowance . Health allowance for family members . Free psychotherapy sessions . Telemedicine and second medical opinions . Free flu vaccination . Health care programs * For your **Nutrition** . Meal voucher or local restaurant benefit (depending on work model) . Food allowance . Christmas food allowance * **Ensuring Well-being and Quality of Life in Every Aspect of Life** . Gym and fitness studio membership plan . Remote work allowance (for hybrid and remote work models) . Pet health insurance . Birthday day off . Up to 40% discount on our products . Employee association (with partnerships and agreements, multi-brand store, Total Pass gyms, courses, and much more!) . Travel and accommodation program * For your **Family**, our most precious asset . Childcare allowance . Infant nutrition credit . Babysitter allowance . School supplies allowance . Legal, psychological, and social counseling . Support for atypical parents . Extended parental leave (180 days for mothers and 120 days for fathers) * **Mobility** for your in-person commute . Transportation allowance and parking (for hybrid and in-person work models) * **Financial Security** for protection and peace of mind . Life insurance . Bereavement support for parents . Private pension plan . Payroll-deductible loans * *Benefits packages are configured according to eligibility rules.* From a small compounding pharmacy to the planet’s largest cosmetics franchise. We are a Group with 15 brands present in over 40 countries, operating more than 4,000 physical stores, leading Brazil’s beauty e-commerce market, and employing over 19,000 direct collaborators. We operate our own beauty ecosystem—from manufacturing to point-of-sale, from logistics to retail, from laboratories to the hearts of consumers—and place our innovations right in the palm of your hand. We believe the most beautiful future is the one we build together; therefore, by 2030, we have ambitious commitments focused on generating positive impact across human, environmental, and production process dimensions. We were ranked **"Employer Branding Awards 2025"** by Glassdoor, naming us the best company to work for in Brazil’s retail sector! This recognition is based on voluntary, anonymous reviews submitted by our current and former employees about what it’s like to work here. We reinvent beauty through technology, innovation, diversity, and sustainability—via O Boticário, Eudora, Quem Disse, Berenice?, Vult, O.U.i, Dr. JONES, TRUSS, and the marketplace Beleza na Web, as well as licensed products including Australian Gold, Bio Oil, and the Pampers Care line. Join us in creating beauty!