Service Analyst III (2)

Description

Job Summary: Ensure software implementation and maintenance for clients, facilitate scope discussions, identify customizations, and technically lead projects. Key Highlights: 1. Work independently on software implementation and maintenance 2. Technically lead projects and guide teams 3. Identify process improvements and innovations **Description:** Ensure software implementation and maintenance for clients, aiming to guarantee client satisfaction in TOTVS internal projects and the success of the assigned project. Responsibilities and Duties Perform high-complexity activities across any stage of service delivery and/or project implementation, as well as solution architecture; Implement and maintain software at client sites with minimal guidance or supervision, adhering to the TOTVS Implementation Methodology and established departmental processes; Resolve issues related to implementation and operational maintenance, facilitating scope discussions, identifying new customizations, and gathering requirements; Technically lead the projects and/or workstreams assigned, ensuring technical feasibility of the solution and identifying risks during service execution; Guide interns, technicians, and junior analysts by clarifying doubts, disseminating technical and/or business knowledge, recommending supporting documentation, and, if necessary, conducting training sessions; Analyze, identify, and/or anticipate occurrences in projects, escalating and directing actions to the project/department leadership; Identify, propose, and implement process improvements and/or innovations within the department, based on technical and business expertise, formally communicating them to responsible departments; Guide isolated and integrated testing teams in assigned projects using test script methodology; Master the modules relevant to your area of expertise/product, including their core functionalities and business rules, to present optimal product solutions to clients; Support project coordinators in developing project schedules and status reports. Requirements and Qualifications Knowledge of the industry segment; Knowledge of business rules; Knowledge of TCJI or TCOP; Excel; PowerPoint; Basic Microsoft Project; Completed Bachelor's degree. 2512240202491547941