Customer Retention and Recovery Agent

Description

Job Summary: The Customer Retention and Recovery Agent will be responsible for engaging with delinquent customers and those at risk of cancellation, aiming to recover and retain them in the customer base. Key Highlights: 1. Focus on humanized service and customer satisfaction 2. Development of persuasion and negotiation skills 3. Opportunity to join an agile and proactive team BMI Telecom is a fiber-optic internet service provider with 15 years of experience in the telecommunications market, focused on delivering the best connectivity experience to its customers—through quality, innovation, and humanized service. If you are: * Passionate about humanized service and believe the customer is the greatest asset; * Someone who doesn’t shy away from responsibility and does what needs to be done; * Results-oriented and committed to achieving goals; * Demanding regarding quality; * Driven by teamwork; * Passionate about people and processes; * Honest and transparent. Then you’re a perfect fit for us! We are hiring a **Customer Retention and Recovery Agent**, responsible for managing relationships with delinquent customers and those at risk of cancellation, with the goal of recovering and retaining them in the customer base. **For this position, we expect you to have:** * Completed high school; * Intermediate computer literacy; * Strong verbal and written communication skills; * Persuasion and negotiation skills; * A critical-analytical mindset; * Logical and systemic reasoning abilities; * A proactive, agile, and empathetic profile. **If you meet the above requirements, apply now and join our \#BMIncríveis team!** Compensation: starting at R$1\.621,00 per month Benefits: * Medical assistance * Dental assistance * Education allowance * Internet allowance * Food basket * Life insurance * Meal voucher * Transportation voucher Work location: On-site