[Field Service] Operational Assistant

Description

Job Summary: This passionate professional will assist and direct installers, handle service orders, and support supervisors in productivity, plan field assignments, and ensure procedural compliance. Key Highlights: 1. Build a world of possibilities 2. Promote personal and professional development 3. Innovation, quality, and excellence in service **Welcome to your connection with the future!** We are a company born in the interior of Minas Gerais, growing by cultivating dedication and entrepreneurship at the core of our DNA. We have expanded to other regions and are now present in over 100 locations across the state, where we have established ourselves as a reference in telecommunications services, committed to delivering an excellent connection for our customers. If you are a passionate professional eager to build a world of possibilities, we want to connect with you! **Responsibilities and Duties** This will be your day\-to\-day as an **Operational Assistant**: * Assist and direct installers in their daily scheduling; * Process available service orders from the backlog to meet service-level agreement (SLA) requirements; * Support supervisors and coordinators in addressing productivity deviations, timekeeping records, and vehicle tracker monitoring; * Plan field assignments jointly with supervisors; * Ensure compliance with established procedures. **Requirements and Qualifications** * Completed high school education; * Proficiency in Microsoft Office suite. **Additional Information** **Salary:** * R$1\.769,71 **Working Hours:** * Monday to Friday, 8:00 AM to 6:00 PM; * Every other Saturday, 8:00 AM to 6:00 PM, and holidays on rotating schedule. **Our Benefits:** * Meal Allowance or Food Allowance; * Medical and dental assistance; * Wellhub; * Discounts on internet plans; * Transportation Allowance; * Life insurance; * Daycare allowance; * Dependent PCD allowance; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have set a benchmark for **excellence in the telecommunications market** in Minas Gerais. With our own network spanning over 17,000 km, we operate a robust infrastructure offering **fiber-optic internet**, **landline telephony**, **pay-TV**, **security solutions**, and **digital transformation services**, serving more than 120 locations and connecting over 200,000 customers. We proudly rank as the **2nd largest internet provider** in Minas Gerais and among the **top 20 in Brazil**, according to Anatel’s ranking. Our team of over one thousand employees forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in service. We value an environment that fosters **personal and professional development**, always guided by our core values.