[Customer Experience] Reputational Channels Technician

Description

Job Summary: A professional to receive and handle customer complaints through various platforms and channels, seeking solutions and process improvements. Key Highlights: 1. Handle customer complaints across various platforms 2. Resolve customer issues via digital and voice channels 3. Suggest improvements to internal processes based on customer interactions **Welcome to your connection with the future!** We are a company born in the interior of Minas Gerais, growing by cultivating dedication and entrepreneurship at the core of our DNA. We have expanded to other regions and today operate in over 100 locations across the state, establishing ourselves as a reference in telecommunications services while striving to deliver excellence in connectivity for our customers. If you are a passionate professional seeking to build a world of possibilities, we want to connect with you! **Responsibilities and Duties** These will be your challenges as a **Reputational Channels Technician**: * Receive and handle customer complaint requests through consumer complaint platforms (PROCON, ANATEL, Reclame Aqui, etc.); * Process requests submitted via Valenet’s email channel and forward them, when necessary, to the responsible department; * Resolve issues raised by customers using Valenet’s available digital and voice channels; * Process customer discount requests according to established protocols and previously opened tickets; * Suggest improvements to internal processes based on interactions where primary support channels failed to deliver effective outcomes; * Conduct telephone support to handle customer complaints. **Requirements and Qualifications** Do you identify with our challenge? You’re just one step away! Review the requirements and join us! * Currently pursuing a Bachelor’s degree; * Experience in customer service; * Experience with reputational channels is a plus; * Proficiency in Microsoft Office; * Strong conflict resolution skills; * Good communication skills; * Analytical ability. **Additional Information** Salary: R$ 2\.200,00 Working Hours: * Monday to Friday, 8:00 AM to 6:00 PM; * Saturday on rotating schedule Learn about our **benefits:** * Meal Allowance or Food Allowance; * Medical and dental insurance; * Gympass; * Discounts on internet plans; * Transportation Allowance; * Life insurance; * Free access to the Skeelo app: a virtual library with over 250,000 books; * Free access to McAfee Multi Access antivirus. For over 25 years, we have set a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network exceeding 17,000 km, we operate a robust infrastructure delivering **fiber-optic internet**, **landline telephony**, **subscription TV**, **security solutions**, and **digital transformation services**, serving over 120 locations and connecting more than 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and among the **top 20 in Brazil**, according to Anatel’s ranking. Our team of over one thousand employees forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that fosters **personal and professional development**, always guided by our core values.