Commercial Assistant and Customer Relations

Description

We are looking for a communicative, organized, and commercially oriented individual to handle customer service and relationship management. The routine involves contacting clients and companies, tracking requests, pre- and post-sales support, commercial prospecting, and providing administrative support to the department. We seek someone who enjoys conversing, is comfortable handling phone and WhatsApp communications, communicates clearly, and maintains daily organization. **Work schedule:** Monday to Friday, from 8 a.m. to 6 p.m. **Main responsibilities:** * Provide customer service via phone, WhatsApp, and email; * Initiate and follow up with clients; * Prospect new clients and companies; * Support negotiations and contract renewals; * Monitor pre- and post-sales processes; * Develop relationships with clients and partners; * Identify and track pending items and violations; * Update spreadsheets, systems, and internal controls; * Organize commercial documents and requests; * Track client inquiries and ensure timely responses; * Support the commercial and operational departments in daily routines. **What we expect from you:** * Strong verbal and written communication skills; * Ability to interact comfortably with clients; * Organized, proactive, and responsible profile; * Good negotiation and relationship-building skills; * Agility in resolving requests; * Proficiency in phone-based customer service; * Ability to manage multiple tasks simultaneously; * Attention to detail and strong organizational sense; * Willingness to learn and grow professionally. **Requirements:** * Completed high school education; * Basic/intermediate computer and Excel knowledge; * Experience in customer service; * Strong interpersonal communication and relationship-building skills; * Experience in commercial or administrative routines is a plus; * Experience in the automotive or vehicle leasing sector is a plus. **Preferred experience:** * Customer service (Mandatory); * Microsoft Excel (Preferred); * Administrative routines (Preferred); * Commercial/Relationship area (Preferred); * Automotive services (Preferred). Compensation: R$1\.800,00 \- R$2\.000,00 per month Benefits: * Fuel allowance * Meal allowance * Food voucher * Transportation voucher Work location: On-site