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Job Summary: As a Customer Success Intern, you will play a vital role in ensuring customer satisfaction and retention, identifying opportunities to improve products and services, and developing communication and problem-solving skills. Key Highlights: 1. Technological revolution in the IoT and vehicle tracking world 2. Development of communication and problem-solving skills 3. Collaboration within the Customer Success team ? Join a technological revolution in the IoT and vehicle tracking industry! We are growing and seeking a Customer Success Intern. **\|** **\| Opportunity Mission \|** As a Customer Success Intern, you will be instrumental in ensuring customer satisfaction and retention, as well as helping identify improvement opportunities in the products and services offered. **\| General Objectives \|** * **Understand the Product/Service:** Gain in-depth knowledge of Softruck’s products/services, their features, benefits, and value to customers. * **Develop Communication Skills:** Learn to communicate clearly and effectively with customers via phone, e\-mail, or chat. * **Master Customer Success Tools:** Become familiar with and proficient in using tools such as CRM (Hubspot), ticketing systems, and other relevant platforms. * **Understand Customer Needs:** Learn to identify and understand customer needs, seeking appropriate solutions to meet them. * **Develop Problem-Solving Skills:** Enhance your ability to resolve customer issues efficiently and satisfactorily, aiming to ensure their satisfaction and loyalty. * **Work Collaboratively:** Collaborate with other members of the Customer Success team, sharing knowledge and working together to achieve common goals. \| **Activities and Responsibilities:** \| * **Training and Onboarding:** Participate in introductory training on company products/services, customer support processes, cross-selling and upselling, as well as contract adjustment procedures. * **Assistance in Customer Support and Sales:** Support team members in customer interactions by answering simple questions, identifying additional sales opportunities during customer engagements, and assisting in drafting upgrade or additional service proposals. * **Cross-Sell and Up-Sell Activities:** Actively participate in cross-selling and upselling initiatives, identifying upsell opportunities during customer interactions, presenting added benefits of products/services, and closing deals when appropriate. * **Contract Adjustments:** Collaborate with the team to draft and adjust customer contracts, ensuring requested changes align with company policies and customer needs. * **Data Analysis:** Perform basic data analysis related to cross-selling, upselling, and contract adjustments, identifying customer behavior patterns and improvement opportunities. **\| Behavioral Profile and Requirements \|** * Currently pursuing an undergraduate degree in Business Administration * From the 8th semester onward * Availability to work 6 hours per day between 08:00 and 18:00\. * Ability to communicate clearly and effectively, both verbally and in writing * Initiative to anticipate customer needs and proactively address them * Focus on achieving Customer Success objectives and ensuring customer satisfaction * Ability to identify and resolve problems creatively and effectively * Ability to prioritize tasks and manage time efficiently * ?Modern office located in the heart of Savassi, offering an excellent work environment * ?Totalpass * ?Monthly birthday celebrations * ?Birthday day off * ?️Game room featuring PlayStation, arcade machines, and relaxation area * ?Shared library with opportunity to suggest upcoming titles for acquisition * ?Shared Udemy account to expand your knowledge * ?University partnerships — discounts at UNA, UNI, and PUC * ?Make your salary go further with the Softruck discount club, offering exclusive benefits at stores including Cinemark, Burger King, Domino's, Laser Space, and others * ?Meal allowance of R$ 17.50 per day, usable at Belo Horizonte’s best gastronomic venues via a VISA credit card * ?Unlimited coffee and fruit * ?Transportation allowance or fuel reimbursement — we want to make your commute easier * Challenges working in a multinational company with teams across the globe ????????????, **\| Stipend \|** R$ 1\.040,00
