**About Graphisoft** -------------------- Graphisoft® empowers teams to create great architecture, through award\-winning software solutions, learning programs, and professional services for the Architecture, Engineering, and Construction industry. Archicad®, the architects’ BIM software of choice, offers a complete end\-to\-end design and documentation workflow for architectural and integrated architectural and engineering practices of any size. BIMx®, the most popular mobile and web BIM app, extends the BIM experience to include all stakeholders in the building design, delivery, and operations lifecycle. BIMcloud®, the AEC industry’s first and most advanced cloud\-based team collaboration solution, makes real\-time collaboration possible across the globe regardless of the size of the project and the speed or quality of the team members’ network connection. Graphisoft is part of the Nemetschek Group. To learn more visit www.graphisoft.com **Purpose:** Work on daily activities around Customer Success Management at Graphisoft. This aims to focus on proactive care, to ensure clients experience meaningful and well\-timed interactions throughout their customer journey with Graphisoft. **Responsibilities:** * Act as the internal go\-to person for anything Customer Success Management related * Drive, plan, organize, lead and control the activities around Customer Success Management + Identify and introduce projects and actions that contribute to the Customer Success strategy - Plan, design and execute customer success initiatives - Align with global stakeholders + Manage, monitor, and report progress and performance - Define and track relevant KPIs - Analyze quantitative \& qualitative data - Interpret data into meaningful, actionable insights - Deliver regular reports to stakeholders - Identify and report trending issues - Escalate roadblocks + Coordinate work between relevant teams and organizational units + Continuously improve processes for increased efficiency **Attributes:** * Self\-driven, and results\-oriented * Empathic communicator * Well\-presented and businesslike * Responsible and accountable * Team player * High level of customer focus * Understands and lives the GRAPHISOFT company values **Skills:** * BSc/BA degree in Architecture, Engineering or Business Administration * High level understanding of the Graphisoft products and the BIM industry * Independent project management skills * High level presentation and training skills * Professional working proficiency in English language