Job Summary: This professional will assess customer needs, offer value propositions, expand connections with additional services, and deliver an enchanting experience. Key Highlights: 1. Offer a value proposition better suited to customers 2. Expand connections with additional services 3. Build relationships and deliver an enchanting customer experience Job Description: The CN must assess customer needs and offer the most suitable value proposition; Expand customers’ opportunities to connect with additional services so they can fully enjoy what they love in life; Convey to customers that there is always a solution; Build relationships and deliver an enchanting experience in every customer interaction. Requirements: * Completed High School education; * Basic knowledge of Microsoft Office suite; * Sales and customer service experience preferred; * Familiarity with sales goals and performance indicators is a plus; * Experience in telecommunications is a plus; * Knowledge of Android and iOS systems is a plus. * Provide customer service—either in person or online—using official company-provided tools, adopting a consultative approach to identify customer needs and offer a unique value proposition; * Conduct product and service demonstrations, clarifying questions regarding their specifications to provide greater confidence for customers’ decision-making; * Sell products (mobile devices and accessories) and services (plans and digital services), aligned with customer needs and following company procedures and guidelines; * Support customers in resolving issues related to Vivo’s services; * Promote product and service offers and proactively attract new customers; * Establish and foster customer relationships, embodying one’s personal brand in alignment with Vivo’s DNA to maintain this connection; * Help organize customer flow in stores and manage waiting lines when necessary; * Arrange products on display shelves and keep them organized according to company standards. For inquiries, contact: (38\) 999106722