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Job Summary: The professional will provide consultative customer service, aiming to deliver unique value propositions and expand customers' connections with additional services, thereby creating a delightful relationship. Key Highlights: 1. Consultative customer service and value proposition delivery 2. Relationship building and delightful customer experience 3. Sales of products and services, clarifying customer inquiries The Customer Navigator (CN) must assess customers' needs and offer the most suitable value proposition; Expand customers' opportunities to connect with additional services so they can fully enjoy what they love in life; Convey to customers that there is always a solution; Build relationships and deliver a delightful experience in every customer interaction. **Requirements:** * Completed High School education; * Basic knowledge of Microsoft Office suite; * Prior experience in sales and customer service is desirable; * Familiarity with sales targets and performance metrics is a plus; * Experience in telecommunications is a plus; * Knowledge of Android and iOS systems is a plus. **Responsibilities:** * Provide in-person or online customer service using official company-provided tools, adopting a consultative approach to identify customer needs and deliver a unique value proposition; * Conduct product and service demonstrations, clarifying questions regarding specifications to enhance customer confidence in decision-making; * Sell products (mobile phones and accessories) and services (plans and digital services) according to customer needs, adhering to company procedures and guidelines; * Support customers in resolving issues related to Vivo's services; * Promote product and service offers, and actively attract new customers; * Establish and nurture customer relationships, embodying one's personal brand aligned with Vivo's DNA to sustain this bond; * Take ownership of workplace organization and cleanliness; * Contribute to organizing customer flow in-store and managing waiting lines when necessary; * Arrange products in display cases and maintain them organized per company standards. **(For registration-related questions, contact** 38 9910\-6722
