Description
Job Summary:
Call Center Agent focused on customer service, logistics and service provider dispatch, and ticket follow-up.
Key Highlights:
1. Customer support via telephone and digital channels
2. Logistics and service provider dispatch
3. Ticket monitoring in proprietary system
**JOB OPENING FOR DAY SHIFT CALL CENTER AGENT (12x36)**
**Location:** São Francisco, Belo Horizonte – MG
**Responsibilities:**
* Customer support via telephone and digital channels;
* Logistics and service provider dispatch (locksmiths, towing services, etc.);
* Detailed registration and monitoring of tickets in proprietary system;
* Tracking service status until completion to ensure customer satisfaction.
**Requirements:**
* Completed High School education;
* Experience in Call Center or Telemarketing;
* Proficiency in Microsoft Office suite;
* CRM system expertise.
**Schedule:** 7:00 AM to 7:00 PM (12x36\).
**Salary:** R$ 1\.648,00 \+ R$ 200,00 attendance bonus.
**Benefits:** Meal Voucher (R$ 375,00\), Transportation Voucher, Dental Plan, Telemedicine.
Minimum Education Level: High School (Secondary Education)
* Meal Voucher
* Transportation Voucher
* Dental Plan
* Telemedicine
* Bonus