Job Summary: A professional responsible for greeting and guiding citizens, screening and processing documents, providing administrative support, and managing service queues to ensure courteous and efficient service. Key Highlights: 1. Greet and guide citizens with clear and accurate information 2. Assist in processing requests and document screening 3. Provide administrative support and manage service queues Description: * Completed High School education; * Basic Microsoft Office proficiency; * Typing skills; * Experience in customer service is a plus; * Public Service: Greet and guide citizens regarding the various services offered, providing clear and accurate information. * Document Screening: Verify and organize required documents for service delivery, ensuring all requirements are met before directing citizens to the appropriate departments. * Request Processing: Assist in completing forms, collecting data, and forwarding requests to corresponding departments, such as ID card (RG), driver's license (CNH), and appointment scheduling. * Administrative Support: Perform administrative tasks, including updating records, archiving documents, and maintaining databases, ensuring operational efficiency and accuracy. * Queue and Appointment Management: Organize and manage waiting queues and prior appointments to optimize service flow and reduce citizens' waiting time. * Problem Resolution: Resolve users' questions and issues promptly and effectively, delivering courteous and efficient service, and escalating complex cases to supervisors when necessary. * Quality Standards Maintenance: Follow company procedures and policies, ensuring compliance with organizational quality and service standards. 2512310202491550585
João Silva
Indeed · HR
João Silva
Indeed · HR
