**Job Description:** ---------------------- **This position is also inclusive for persons with disabilities (PCDs).** Perform daily operations safely and efficiently, in accordance with the scope contracted by the client: * Order Management * Scheduling * Planning * Pickup Management * Logistics Support (Incident Management) * Delivery Monitoring * Reverse Logistics * Freight Audit * Performance (KPI Closure) * Management of Extra Costs **Requirements and Responsibilities:** ----------------------------------- **What are the requirements?** **Required:** \- Completed Bachelor's degree in Engineering, Business Administration, Logistics, or related fields \- Advanced knowledge of transportation processes, freight contracts, and SLAs * Advanced Excel * Interpersonal Skills * Fluent Communication **Desirable:** * Analytical ability * Experience with TMS * Continuous improvement tools * Process optimization * Power BI **What are the responsibilities?** * Execute operations and periodic analyses as defined by the client’s procedures, ensuring data accuracy across order management, scheduling, planning, pickup management, logistics support, delivery monitoring, reverse logistics, freight audit, performance, and extra cost management. * Lead meetings with system vendor(s) and act as super-user for TMS when required. * Prioritize tasks based on demand and agreements with the client, especially during month-end closing; * Prepare internal and external performance reports and dashboards, and conduct daily, weekly, and monthly operational KPI closures for the client. * Develop and implement preventive and corrective action plans whenever deviations in KPIs or process improvement opportunities are identified. * Identify and implement initiatives that add value to the client through data analysis—whether by reducing costs or improving service levels—using continuous improvement tools. * Prepare materials (PPTs, dashboards, and/or BIs) and participate in periodic meetings with clients (internal and external). * Follow all processes, operational procedures, and HSE guidelines per the training matrix. **Benefits \- Here’s what you’ll get:** ------------------------------------------ * Medical Assistance (On-site clinic, no monthly fee, extendable to dependents); * Dental Assistance (Employee plan fully covered by DHL, nationwide coverage); * Meal Benefit (Meal voucher or company cafeteria, depending on location); * Transportation Benefit (Transportation voucher or shuttle service, depending on location); * PPR \- Annual Profit Sharing Plan; * Life Insurance; * Gympass (Nationwide network of partner gyms); * Discount Club (Promotional discounts across multiple categories). **About DHL** --------------- DHL Supply Chain is a global leader in logistics, connecting people and businesses. With innovative solutions and efficient operations, we value every individual and believe in the power of diversity. We foster a safe, inclusive, and collaborative environment where every talent can grow and build a purpose-driven career. Click here to learn more!
João Silva
Indeed · HR
João Silva
Indeed · HR
