Customer Service Assistant - Head Office

Description

Job Summary: Join this successful team by providing support to the sales department and collaborating with internal departments to identify solutions and prioritize tickets. Key Highlights: 1. Teamwork and empathy essential for success 2. Agility and emotional balance to handle challenges 3. Focus, innovation, and initiative highly valued Distribuidora Gama is a Minas Gerais-based company specializing in pharmaceutical product distribution. Since its foundation, it has been committed to being a dynamic company built on utmost respect and transparency toward its customers and partners. Efficient logistics and qualified customer service are its key differentiators, making it a quality benchmark. Join this successful team! * **Responsibilities and Duties** Monitor ticket progress; Collaborate with internal departments to identify solutions for tickets; Identify priorities; Handle phone calls; Prepare reports; Provide support to external sales department; Track return processes; Record complaints; * **Requirements and Qualifications** Bachelor’s degree completed or in progress (preferred); Experience in Back Office, Level 2 Support, or Customer Service (preferred); Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); **And, of course, some critical skills for us:** Teamwork and empathy; Agility and emotional balance; Focus, innovation, and initiative; Ability to work under constant pressure; Dedication and punctuality. * **Additional Information** Gross Monthly Salary: R$ 2.351,22 Monday to Friday, 8:00 AM to 6:00 PM Monthly performance-based bonus of up to R$350.00 Medical Assistance; * Dental Assistance; * Transportation Allowance or Chartered Transport (if available at your address) Fuel Allowance**; Pharmacy Benefit; Gama Compra (discounts on internal product purchases); EcxCard Benefit; Partnership with Higher Education Institutions; Language School Partnership; Vittude Partnership (discount on online therapy sessions); Discount Club Partnership; Sesc Club Benefit; Optical Store Partnership; Parking; TotalPass Benefit; On-site Restaurant (lunch discount of R$4.10 as per law) * Medical and Dental Assistance eligibility begins only after the probationary period. **Fuel Allowance eligibility applies only if chartered transport is not provided. Minimum Education Level: Bachelor’s Degree