Job Summary: We are seeking an analytical Product Manager to join a multidisciplinary squad focused on developing and evolving chatbots—bridging strategy and execution of conversational solutions. Key Highlights: 1. Manage conversational products and monitor performance. 2. Propose improvements and new features based on data and benchmarks. 3. Work in a dynamic and collaborative environment focused on innovation. Our mission at Mundiale is to simplify the relationship between brands and their consumers by enabling more human, accurate, and fluid interactions—through cutting-edge technology and our proprietary methodology. To achieve this, we’re looking for outstanding talent to join our team of Munders and embrace new, exciting challenges every day! We’re looking for a **Product Manager** to work within a **multidisciplinary squad** focused on developing and evolving chatbots! You will be responsible for bridging strategy and execution: from understanding our customers’ needs to planning and overseeing the delivery of intelligent conversational solutions. If you possess strong analytical skills, are results-driven, and enjoy collaborating with technology and artificial intelligence teams, this role is for you! **Responsibilities and Duties** * Manage conversational products; * Participate in client meetings to understand requirements, present ideas, and conduct discovery sessions; * Propose improvements, new flows, and features based on results, benchmarks, and business needs; * Write user stories and organize requirements for the technical team; * Prioritize deliverables based on impact and feasibility; * Monitor product performance and suggest adjustments based on data and feedback; * Serve as the liaison point between clients, the technical team, and internal Mundiale departments. **Requirements and Qualifications** * Experience with digital products/technology solutions oriented toward business; * Knowledge of performance indicator analysis; * Strong communication skills with both technical and non-technical stakeholders; * Critical thinking and analytical mindset for data-driven decision-making; * Organizational skills and proactivity to thrive in a dynamic and collaborative environment; * Availability to work in a hybrid model in **Belo Horizonte/MG**. **Additional Information** * Competitive salary package aligned with market standards; * Flexible Benefit Plan (you decide how to use it according to your needs: culture, transportation apps, subscriptions, fitness, meals, etc.); * Unimed Unipart Health Insurance Plan; * Career Development Path; * Hybrid Work Model; * Day Off; * Short Friday; Collaborative and dynamic work environment. * For over 20 years, every day at Mundiale begins with a single question: How can we positively impact someone’s experience? Since day one, our focus has always been on the customer. Our work is built on unified teams that think, build, and **revolutionize experiences**. We are an authentic team of **over 500 Munders spread across 19 Brazilian states.** By the way, a **Munder** is each one of us at Mundiale—with the freedom to be who you truly are. In such an environment, incredible things happen constantly! We value diverse teams (with diverse perspectives), curious minds, and those who build creative and effective solutions. That’s why we fall in love with problems—not solutions. This is our **Way.** Our team is continuously evolving, striving to improve by 1% each day. And it’s people like you—ready to co-create, exchange experiences, and learn—who we invite to explore our opportunities. If you want to grow your career at a company that grows with you, join **Mundiale!**