MONITORING AND CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: The Monitoring Representative will handle customer telephone support, record information, register data, and manage tracking alerts. Key Highlights: 1. Customer telephone support 2. Recording information and handling theft and robbery cases 3. Tracking alert management We have an opportunity for the position of Monitoring Representative at a company whose mission is to provide high-quality, excellent 24/7, 365-day-a-year customer service — serving as the best partner for our clients’ contact centers. **Your responsibilities will include:** * Customer telephone support; * Recording information and handling matters related to theft and robbery; * Data registration and updates in the system; * Tracking alert management. Requirements: **Mandatory requirements:** * Completed high school education; * Experience in telephone customer service. **Desirable requirements:** * Strong communication skills; * Attention to detail; * Commitment and responsibility. **Work schedule: Rotating 6x1 shift from 00:00 to 06:20** Benefits **Compensation and Benefits** * Salary: R$1860.42 * Meal allowance: R$15.75 per day (Flash Card – unrestricted use) * Transportation allowance or fuel subsidy * AMIL health insurance plan – no payroll deduction * AMIL dental insurance plan – co-payment required * Relaxation area for breaks throughout the day * Engagement and Development Platform: + Access to free courses for professional development + Ongoing team engagement initiatives + Performance- and participation-based rewards **Selection Process Steps:** * Application submission * Profile screening * HR interview * Leadership interview * Job offer * Admission medical and psychological examination * Onboarding If you’d like to learn more about us, please visit: www.veloxcontactcenter.com.br