Customer Service Representative - Varginha/MG

Description

Job Summary: We are seeking a talented and communicative customer service representative to join an exceptional team, providing administrative support and public-facing assistance. Key Highlights: 1. Exceptional and collaborative team 2. Environment full of opportunities and constant challenges 3. Support for emotional health and well-being Citizen Experience is looking for a talented and standout customer service representative to join our team. If you possess exceptional process skills, are highly communicative, and easily interact with people, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we support each other, respect one another, contribute meaningfully, motivate each other, and collaborate creatively — that’s how the best ideas emerge. If you’re seeking to accelerate your career in an environment brimming with opportunities — where acceleration means not only advancing in roles and responsibilities but also tackling constant challenges — don’t miss this chance! Responsibilities and Duties: **Responsibilities and Duties** * **Public Service**: Greet and guide citizens regarding various services offered, providing clear and accurate information. * **Document Triage**: Verify and organize documents required to deliver services, ensuring all requirements are met before referring citizens to appropriate departments. * **Request Processing**: Assist in completing forms, collecting data, and forwarding requests to relevant departments, such as ID card (RG), driver’s license (CNH), and appointment scheduling. * **Administrative Support**: Perform administrative tasks, including updating records, archiving documents, and maintaining databases, ensuring operational efficiency and accuracy. * **Queue and Appointment Management**: Organize and manage waiting queues and prior appointments to optimize service flow and reduce citizen wait times. * **Problem Resolution**: Resolve user inquiries and issues promptly and effectively, delivering courteous and efficient service, escalating complex cases to supervisors when necessary. * **Quality Standards Maintenance**: Follow company procedures and policies, ensuring compliance with organizational quality and service standards. **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office package; * Typing proficiency; * Experience in customer service is a plus; **Additional Information** **Monthly Salary:** R$ 1\.621,00 **Our benefits package includes:** Transportation Allowance (6% employee deduction); Birthday Day Off – a full day just for you to celebrate however you like! Health Insurance – Co-payment plan; monthly premium for the primary insured covered by the company. Dental Insurance \- Co-payment plan; monthly premium for the primary insured covered by the company. Meal/ Food Allowance – R$ 25.73 per day for meals. Wellhub – take care of your body and mind through gyms and physical activities. ZenKlub – emotional health support. Life Insurance – because we value your safety and peace of mind. Pharmacy Discounts – savings on medications and wellness products. **Work Schedule:** Monday to Friday, from 07:45 to 17:30\. **Work Location**: UAI Varginha \- Address: Rua Humberto Pizzo, 999 Jardim Petrópolis \- Varginha We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services — making citizens’ lives easier with innovative solutions, more technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment with continuous learning opportunities and challenging projects, join our team! \#ForPeople