Customer Service Representative - Betim

Description

Job Summary: A talented and unconventional Customer Service Representative to join our Success Team, performing duties such as public service delivery, initial screening, processing requests, and resolving issues within a supportive and collaborative environment. Key Highlights: 1. Opportunity to advance your career in a challenging environment. 2. Teamwork, innovation, and commitment to excellence. 3. Dynamic work environment with continuous learning. Citizen Experience is seeking a talented and unconventional **Customer Service Representative** to join our **Success Team**. If you possess exceptional skills in **processes**, are communicative, and comfortable interacting with **people**, this may be the opportunity you've been waiting for! Here, we are part of an exceptional team where we **support**, **respect**, **contribute to**, **motivate**, and collaboratively engage in a **creative** manner — that’s how the best ideas emerge. If you’re looking to **advance your career** in an environment full of **opportunities**, where acceleration means not only progressing in roles and responsibilities but also constantly tackling challenges, don’t miss this chance! **Responsibilities and Duties** **Responsibilities and Duties:** **Your main responsibilities** You will be a key point in the citizen’s experience, performing activities such as: * **Public service delivery:** welcoming, guiding, and clarifying questions regarding available services with empathy and clarity; * **Document screening and verification:** ensuring all information is accurate before forwarding; * **Request processing:** assisting with form completion, data collection, and service referrals such as ID cards (RG), driver’s licenses (CNH), and appointments; * **Administrative support:** updating records, organizing and archiving documents, and maintaining databases; * **Queue and appointment management:** organizing service flow to ensure agility and reduce waiting time; * **Issue resolution:** promptly and courteously addressing inquiries, referring more complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed high school education; * Basic knowledge of Microsoft Office suite; * Good typing skills; * Prior experience in public service delivery is considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621,00 **Work schedule:** * Monday to Friday * 09:12 AM to 07:00 PM\. **Work location: UAI Betim:** Avenida Juiz Marco Túlio Isaac, 1119, Ingá Alto, Betim \- MG, 32604\-345, Brazil **We offer a comprehensive benefits package including:** **Transportation Allowance** (6% deduction) **Birthday Day Off** – an entire day just for you to celebrate however you like! **Health Insurance Plan** – co-payment based; the company covers the employee’s monthly premium. **Dental Insurance Plan** – co-payment based; the company covers the employee’s monthly premium. **Meal/food allowance** – R$ 25.73 per day for meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because your safety and peace of mind matter to us. **Pharmacy Discounts** – savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services by simplifying citizens’ lives through innovative solutions, greater technology adoption, and enhanced efficiency. Our goal is to integrate physical and digital channels, delivering a seamless end-to-end experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople