**About the opportunity** If you are someone who enjoys challenges and believes in the power of results, this role is for you! At Sempre, our purpose is to simplify life through technology, innovation, and human connection—keeping people connected to what truly matters. We seek talents who want to grow with us and leave their mark in an environment that values respect, continuous learning, and diversity. **Description:** We are looking for a Contact Center Agent to provide customer support via phone, chat, and other digital channels—offering assistance, resolving requests, and ensuring a welcoming, clear, and efficient customer journey. **Responsibilities:** * Provide support via phone, chat, and other digital channels; * Resolve inquiries, register requests, and guide customers clearly and empathetically; * Identify customer needs and offer the best possible solution for each case; * Follow protocols, recording information in an organized and accurate manner; * Handle complaints professionally, seeking prompt and effective resolutions; * Collaborate with the team to continuously improve support processes and practices; * Meet quality, productivity, and customer satisfaction targets. **Requirements:** * Strong verbal and written communication skills; * Empathy and active listening ability; * Organizational skills and attention to detail; * Agility in problem solving; * Basic computer knowledge—required to operate our support systems; * Availability to work from 3:40 PM to 10:00 PM. **What we offer:** * Comprehensive training and ongoing support; * A collaborative, dynamic environment full of opportunities; * A culture that values people, respect, inclusion, and professional growth. At Sempre Internet, we believe that working well also means living well. That’s why we offer a complete benefits package thoughtfully designed for your well-being, growth, and quality of life—both at work and beyond. **See everything available to you:** **University Partnership Program** Invest in your future with special conditions to keep learning. **Salary Advance** Unexpected situations happen—we’re here to help when you need it. **Dental Care Plan** Healthy smiles and care that makes a difference. **Christmas Bonus** A special gift to celebrate the end of the year with gratitude. **Discount Club** Save on stores, services, and exclusive experiences. **Medical Care Plan and Mediquo** Comprehensive health care, including digital support and accessible service. **Pharmacy Partnership Program** Discounts and convenience when caring for yourself and your family. **Meal Voucher / Food Allowance** More flavor and energy for your daily routine. **Transportation Allowance** Convenience and savings for your daily commute. **Subsidized Internet** More connectivity for what truly matters. **Life Insurance and Funeral Assistance** Peace of mind and security during life’s most difficult moments. **Day Off** A special day off to celebrate your way. **Inclusion and diversity** At Sempre Internet, **a**ll people are welcome. People with disabilities (PwD) and/or those rehabilitated by INSS are encouraged to apply. We value authenticity and believe diversity strengthens our team.